Flexible Aged Care Client Liaison & Admissions Specialist

Doutta Galla Aged Services

Melbourne

On-site

AUD 65,000 - 95,000

Full time

9 days ago

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Job summary

Doutta Galla Aged Services is seeking an experienced Client Liaison Officer at our Footscray corporate office to coordinate client admissions and ongoing care, from enquiry through to transition. You will nurture referral networks, manage leads, and contribute to marketing and sales strategies for our Residential Home and Retirement Living divisions.

The role requires healthcare/aged care exposure, strong interpersonal and negotiation skills, and proficiency in MS Office.

Qualifications

Experience in healthcare, residential aged care, home care or hospital sector.
Experience in occupations like Occupancy Admissions/Sales Coordinator, Social Worker/Discharge Planner or Relationship Officer.
Bachelor level qualification or equivalent preferred.

Responsibilities

Develop and maintain quality client relationships with business and referral sources.
Develop and maintain marketing and admissions material and documentation.
Record and monitor all enquiries in Salesforce CRM related to residential, retirement living and home care.
Coordinate and administer resident admissions across Melbourne Metropolitan and regional Victoria.
Serve as first point of contact for prospective residents and families, guiding on care options.