Aged Care Front Desk & Admissions Officer

Doutta Galla; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Doutta Galla Aged Services is seeking a Customer Service Officer at its Avondale Heights site. This full‑time role places you at the front desk, welcoming residents, families and visitors, handling enquiries, and supporting admissions and administrative tasks to ensure smooth daily operations.

You will maintain records, coordinate appointments, and assist clinical staff while upholding privacy and aged care standards. A compassionate, discreet communicator with MS Office skills will thrive here.

Qualifications

• Previous customer service or administration experience (aged care or healthcare experience highly regarded).
• Compassionate and respectful approach when dealing with elderly residents and families.
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• High level of professionalism and discretion.
• Proficient in Microsoft Office and database systems.
• Understanding of aged care standards and regulations (desirable).

Responsibilities

• Greet visitors, residents and families in a warm and professional manner.
• Answer phone and email enquiries promptly and accurately.
• Provide information about services, admissions, and facility procedures.
• Assist with resident admissions and documentation processes.
• Maintain accurate records and update databases.
• Coordinate appointments and meetings.
• Support management and clinical staff with administrative tasks.
• Ensure confidentiality and compliance with privacy regulations.

Skills

Customer service

Administration

Communication

Organisation

Discretion

Microsoft Office

Database systems

Tools

Microsoft Office

Database systems

Job description

Doutta Galla Aged Services is seeking a Customer Service Officer at its Avondale Heights site. This full‑time role places you at the front desk, welcoming residents, families and visitors, handling enquiries, and supporting admissions and administrative tasks to ensure smooth daily operations.

You will maintain records, coordinate appointments, and assist clinical staff while upholding privacy and aged care standards. A compassionate, discreet communicator with MS Office skills will thrive here.