Aged Care Admissions Specialist - Elevating Resident Experience

MannaCare

City of Melbourne

In loco

AUD 65.000 - 75.000

Tempo pieno

6 giorni fa

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Vantaggi offerti da questo lavoro

Salary packaging benefits including up

Meal & entertainment card

Novated leasing options

Free onsite parking

Descrizione del lavoro

MannaCare is seeking an experienced Admissions Coordinator to join our Residential Services team in Manningham on a permanent full-time basis. Reporting to the Executive Director Residential Services, you will manage the resident admissions journey across Cassia House and Doncaster Melaleuca Lodge, supporting enquiries through to admission with a person-centred approach.

You will build relationships with residents, families and referral partners, coordinate admissions, maintain records, and

Competenze

Experience in aged care admissions or similar roles.
Strong customer service and communication skills.
Excellent organisational and record-keeping abilities.

Mansioni

Manage resident enquiries from initial contact through to admission.
Conduct tours, interviews and meetings with prospective residents and families.
Coordinate admissions including documentation, fees and admission requirements.
Collaborate with Care Managers and admin to ensure smooth transitions.
Build relationships with referral partners such as hospitals and GP clinics.
Maintain accurate admission and enquiry records and provide reports as required.
Identify opportunities to improve enquiry conversion and occupancy outcomes.