Customer Service Officer

Doutta Galla; Melbourne; Presencial; AUD 55 000 - 75 000; Tempo integral

Resumo da oferta

Doutta Galla Aged Services is seeking a Customer Service Officer at its Avondale Heights site. This full‑time role places you at the front desk, welcoming residents, families and visitors, handling enquiries, and supporting admissions and administrative tasks to ensure smooth daily operations.

You will maintain records, coordinate appointments, and assist clinical staff while upholding privacy and aged care standards. A compassionate, discreet communicator with MS Office skills will thrive here.

Qualificações

• Previous customer service or administration experience (aged care or healthcare experience highly regarded).
• Compassionate and respectful approach when dealing with elderly residents and families.
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• High level of professionalism and discretion.
• Proficient in Microsoft Office and database systems.
• Understanding of aged care standards and regulations (desirable).

Responsabilidades

• Greet visitors, residents and families in a warm and professional manner.
• Answer phone and email enquiries promptly and accurately.
• Provide information about services, admissions, and facility procedures.
• Assist with resident admissions and documentation processes.
• Maintain accurate records and update databases.
• Coordinate appointments and meetings.
• Support management and clinical staff with administrative tasks.
• Ensure confidentiality and compliance with privacy regulations.

Conhecimentos

Customer service

Administration

Communication

Organisation

Discretion

Microsoft Office

Database systems

Ferramentas

Microsoft Office

Database systems

Descrição da oferta de emprego

At Doutta Galla. Imagine More.

Imagine more than just a job. Imagine a meaningful career with purpose, where your dedication is valued, your voice is heard and your work makes a real difference every day.

Imagine a workplace where you belong — a place you are proud to be part of, with opportunities to learn, grow and build a career filled with possibility.

Imagine more with Doutta Galla.

About Us

At Doutta Galla we imagine ageing as the start of a new chapter.

We imagine care that feels like home. Where traditions are celebrated and life experiences are honoured. Imagine working and belonging to an organisation that creates a culturally safe, inclusive space – where our residents, clients, families, teams are welcome, and every voice is heard.

At Doutta Galla, we treat everyone as a person, not a room number, with carers that truly care.

Doutta Galla Aged Services is a not-for-profit aged care organisation, with more than 30 years’ experience supporting people to age with dignity, stay connected to their roots, and always feel in control.

We are proud of our genuine culture of care — for our residents and clients, and for the people who support them every day.

The Opportunity

We are seeking an experienced Customer Service Officer with a passion for aged care for Doutta Galla Aged Services - Avondale Heights.

This is a full-time opportunity, working as the first point of contact for residents, families, visitors, and external stakeholders, you will play a vital role in creating a welcoming and supportive environment while managing front desk operations, respond to enquiries, and provide administrative support to ensure the smooth day-to-day running of the home.

Key Responsibilities

• Greet visitors, residents and families in a warm and professional manner


• Answer phone and email enquiries promptly and accurately


• Provide information about services, admissions, and facility procedures


• Assist with resident admissions and documentation processes


• Maintain accurate records and update databases


• Coordinate appointments and meetings


• Support management and clinical staff with administrative tasks


• Ensure confidentiality and compliance with privacy regulations

Experience and Skills

• Previous customer service or administration experience (aged care or healthcare experience highly regarded)


• Compassionate and respectful approach when dealing with elderly residents and families


• Excellent verbal and written communication skills


• Strong organisational and multitasking abilities


• High level of professionalism and discretion


• Proficient in Microsoft Office and database systems


• Understanding of aged care standards and regulations (desirable)

Why Join Doutta Galla?

• Purpose driven work that positively impacts the lives of older people.


• Opportunity to partner directly with leaders and influence organisational outcomes.


• Values-led organisation with a strong reputation for quality care.


• Newly renovated corporate office in West Melbourne.


• The opportunity to contribute to a community where every person matters.

Doutta Galla prides itself on cultural diversity and inclusion. We are an equal opportunity employer; all applicants will be considered for employment. Applicants must have the right to work in Australia and be eligible to work in Aged Care under the Aged Care Act 2024 (Cth).