Client Liaison Officer

Doutta Galla Aged Services; Melbourne; Presencial; AUD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Doutta Galla Aged Services is seeking an experienced Client Liaison Officer at our Footscray corporate office to coordinate client admissions and ongoing care, from enquiry through to transition. You will nurture referral networks, manage leads, and contribute to marketing and sales strategies for our Residential Home and Retirement Living divisions.

The role requires healthcare/aged care exposure, strong interpersonal and negotiation skills, and proficiency in MS Office.

Formación

• Experience in healthcare, residential aged care, home care or hospital sector.
• Experience in occupations like Occupancy Admissions/Sales Coordinator, Social Worker/Discharge Planner or Relationship Officer.
• Bachelor level qualification or equivalent preferred.

Responsabilidades

• Develop and maintain quality client relationships with business and referral sources.
• Develop and maintain marketing and admissions material and documentation.
• Record and monitor all enquiries in Salesforce CRM related to residential, retirement living and home care.
• Coordinate and administer resident admissions across Melbourne Metropolitan and regional Victoria.
• Serve as first point of contact for prospective residents and families, guiding on care options.

Conocimientos

Interpersonal skills

Communication

Relationship building

Empathy

Educación

Bachelor of Social Work

Business Administration

Herramientas

Microsoft Office

Descripción del empleo

Employment Type: Full-time

Location: Footscray, VIC

About Us:

Doutta Galla Aged Services is a not-for-profit aged care organisation with over 30 years' experience caring for people from all backgrounds. Diversity and inclusion aren't just words â they shape the everyday experience for our residents and staff. At Doutta Galla, we foster a genuine culture of care, not only for our residents/clients but for the people who care for them. You'll find a workplace where you are supported, heard, and empowered to thrive.

The Role:

Join our dedicated team at Doutta Galla Aged Services, where every day is an opportunity to make a meaningful difference in the lives of our residents.

We are currently seeking an experienced Client Liaison Officer to join our team based at our corporate office - Footscray VIC. This role is pivotal in ensuring a seamless experience for clients from initial enquiry through to ongoing care coordination. You will play a key part in nurturing referral healthcare network relationships, managing sales leads and contributing to marketing and sales strategies for both our Residential Home and Retirement Living businesses.

Key Responsibilities:

• Develop and maintain quality client relationships with business and referral sources in conjunction with the Residential Aged Care Home Managers with a view to ensuring that each capitalise on every opportunity for new and existing business.
• Develop and maintain relevant marketing and admissions material and documentation including brochures, fact sheets, resident admission packs, media releases and presentation material.
• Record, document and monitor all enquiries in the Salesforce CRM program that relate to residential, retirement living, and home care.
• Co-ordinate and administer resident admissions for Doutta Galla Homes across the Melbourne Metropolitan and regional Victoria.
• Serve as the first point of contact for prospective residents and families, offering guidance on care options and services
• Support new residents through the admission and transition process with empathy and clarity
• Work closely with care staff, administration, and management to ensure smooth communication across teams
• Help promote a positive, respectful, and supportive environment for all residents.

The Successful Candidate will have the following experience and skills:

• Previous experience in healthcare, residential aged care, home care or hospital sector.
• Experience as an Occupancy Admissions/Sales Coordinator, Social Worker/Discharge Planner, Relationship Officer or similar role.
• Bachelor of Social Work, Business Administration or equivalent will be well regarded
• Experience in and/or ability to liaise and negotiate with residents, families, clinical staff, managers, councils, aged care referral services, external allied health professionals and Government representatives.
• Exceptional interpersonal and communication skills with a patient, empathetic, and professional approach
• Ability to manage sensitive conversations with care and discretion
• Comfortable working in a fast-paced, emotionally sensitive environment
• Proficiency in Microsoft Office Suite (Outlook, Word & Excel)

Why Join Us?

• Salary packaging options to increase your take-home pay.
• Supportive and inclusive team culture.
• Rewarding career opportunities with ongoing training and career development.
• Purpose-driven work in a respected organisation
• Flexible workplace with work life balance

Applications close on 9 November 2025.