Fleet Support Specialist – Customer Success

Toyota Finance Australia Ltd; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible hours

Career Development

Wellness facilities & Employee Support

Job summary

We are seeking a Customer Support Representative to join Toyota Finance Australia in a 12-month maximum term role based in Altona North. You will be the primary contact for Toyota customers and the sales team, delivering proactive support and handling fleet enquiries to drive satisfaction and growth.

In this role, you will prepare quotations, coordinate orders and contracts, and collaborate with dealers and stakeholders to secure competitive pricing and seamless customer experiences.

Qualifications

• Previous experience in fleet management, automotive, finance or a related industry will be highly regarded, although not essential.
• Strong written and verbal communication skills with the confidence to build relationships, influence stakeholders and deliver excellent customer service.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint and Word.

Responsibilities

• Support the regional sales team to achieve business growth and deliver exceptional customer outcomes across a portfolio of corporate fleet clients.
• Prepare accurate vehicle quotations and efficiently convert opportunities into orders and contracts within agreed service standards.
• Build trusted customer relationships, providing proactive support, reporting and tailored fleet solutions that drive retention and growth.
• Manage the full vehicle lifecycle, including new orders, contract renewals, vehicle replacements, registrations and end-of-lease activities.
• Partner with dealers and internal stakeholders to secure competitive pricing, coordinate vehicle deliveries and ensure seamless customer experiences.

Skills

Fleet management

Customer service

Relationship building

Sales support

Attention to detail

Tools

Excel

PowerPoint

Word

Job description

We are seeking a Customer Support Representative to join Toyota Finance Australia in a 12-month maximum term role based in Altona North. You will be the primary contact for Toyota customers and the sales team, delivering proactive support and handling fleet enquiries to drive satisfaction and growth.

In this role, you will prepare quotations, coordinate orders and contracts, and collaborate with dealers and stakeholders to secure competitive pricing and seamless customer experiences.