Customer Support Representative

Toyota Finance Australia Ltd; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible hours

Career Development

Wellness facilities & Employee Support

Job summary

We are seeking a Customer Support Representative to join Toyota Finance Australia in a 12-month maximum term role based in Altona North. You will be the primary contact for Toyota customers and the sales team, delivering proactive support and handling fleet enquiries to drive satisfaction and growth.

In this role, you will prepare quotations, coordinate orders and contracts, and collaborate with dealers and stakeholders to secure competitive pricing and seamless customer experiences.

Qualifications

• Previous experience in fleet management, automotive, finance or a related industry will be highly regarded, although not essential.
• Strong written and verbal communication skills with the confidence to build relationships, influence stakeholders and deliver excellent customer service.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint and Word.

Responsibilities

• Support the regional sales team to achieve business growth and deliver exceptional customer outcomes across a portfolio of corporate fleet clients.
• Prepare accurate vehicle quotations and efficiently convert opportunities into orders and contracts within agreed service standards.
• Build trusted customer relationships, providing proactive support, reporting and tailored fleet solutions that drive retention and growth.
• Manage the full vehicle lifecycle, including new orders, contract renewals, vehicle replacements, registrations and end-of-lease activities.
• Partner with dealers and internal stakeholders to secure competitive pricing, coordinate vehicle deliveries and ensure seamless customer experiences.

Skills

Fleet management

Customer service

Relationship building

Sales support

Attention to detail

Tools

Excel

PowerPoint

Word

Job description

Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better place, that excites us. It’s not just about technology but what it can do for people. In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuseson vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management At TFA we’re committed to empowering our customers to get into their new car and onto the road. We’re also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow. Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people. From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. We’re working towards a future where we look out for each and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we’re imagining here at TFA Join us and help drive the future.

What you'll contribute to

As a Customer Support Representative you'll play a vital role in delivering exceptional service and support to Toyota customers and sales team. Acting as a key point of contact, you'll respond to customer enquiries, coordinate day-to-day fleet requirements and provide proactive sales support that helps drive customer satisfaction and business growth. This is a relationship-focused role where you'll build strong partnerships with customers, develop a deep understanding of their needs and contribute to the ongoing growth and success of the sales portfolio. Your support will enable Relationship Managers and Sales Managers to focus on strategic customer initiatives while ensuring customers receive a seamless, responsive and high-quality experience. If you're highly organised, customer-focused and enjoy building relationships, this is a fantastic opportunity to join a collaborative team within a trusted and recognised brand. This is a 12 month max term role based at Altona North.

How you'll make an impact

• Support the regional sales team to achieve business growth and deliver exceptional customer outcomes across a portfolio of corporate fleet clients.
• Prepare accurate vehicle quotations and efficiently convert opportunities into orders and contracts within agreed service standards.
• Build trusted customer relationships, providing proactive support, reporting and tailored fleet solutions that drive retention and growth.
• Manage the full vehicle lifecycle, including new orders, contract renewals, vehicle replacements, registrations and end-of-lease activities.
• Partner with dealers and internal stakeholders to secure competitive pricing, coordinate vehicle deliveries and ensure seamless customer experiences.
• Identify opportunities to improve revenue, profitability and customer value through portfolio reviews, data insights and value-added products and services.
• Support our customers by being their first contact point on phone and via email, by understanding internal/external stakeholder processes and policies.
• Provide administrative support to the team by undertaking ad hoc and set-cadence tasks.
• Applying a kaizen mindset to the role, looking for way to improve processes and identify gaps.

Your attributes

If you've got one or more, we'd love to hear from you!

• Previous experience in fleet management, automotive, finance or a related industry will be highly regarded, although not essential.
• Strong written and verbal communication skills with the confidence to build relationships, influence stakeholders and deliver excellent customer service.
• Exceptional organisational and time management abilities, with a keen eye for detail and the ability to manage competing priorities.
• A collaborative team player who can also work independently and take ownership of outcomes.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint and Word, with the ability to analyse information and create professional business documents and presentations.

Life at Toyota & What we offer you

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.

• Flexible hours and workspaces
• Career Development
• Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
• Paid volunteer days to support your community / Employee Community Grants Fund
• Building a great place to work

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are happy to adjust the recruitment process for your accessibility requirements.

Toyota is an endorsed employer for all women. Please review Work180 website for further information.

We don't require a cover letter or selection criteria to be addressed.

Come with us and help create the future.