Customer Support Representative

Toyota Finance Australia Ltd; Adelaide; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Flexible hours

Career development

Parental leave

Wellness benefits

Volunteer days

Car benefit

Job summary

Toyota Finance Australia invites applications for a Permanent full-time Customer Support Representative based at Adelaide Airport. You will support Toyota Fleet Management customers and the sales team, handling enquiries, coordinating fleet needs and delivering proactive sales support.

As a central contact, you’ll build strong customer partnerships, provide accurate quotations, manage the vehicle lifecycle, and work with Relationship Managers to drive growth and a seamless customer experience.

Qualifications

• Experience in fleet management or automotive finance is advantageous.
• Strong written and verbal communication with stakeholders.
• Excellent organisational and time-management abilities.

Responsibilities

• Prepare accurate vehicle quotations and convert opportunities into orders.
• Provide proactive support, reporting and tailored fleet solutions.
• Manage full vehicle lifecycle including new orders, renewals and end-of-lease.

Skills

Fleet management

Customer service

Relationship building

Organisational skills

Communication

Tools

Excel

PowerPoint

Word

Job description

Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better place, that excites us. It’s not just about technology but what it can do for people. In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuseson vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management. At TFA we’re committed to empowering our customers to get into their new car and onto the road. We’re also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow. Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people. From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. We’re working towards a future where we look out for each and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we’re imagining here at TFA. Join us and help drive the future.

What you'll contribute to

As a Customer Support Representative you'll play a vital role in delivering exceptional service and support to Toyota Fleet Management's customers and sales team. Acting as a key point of contact, you'll respond to customer enquiries, coordinate day-to-day fleet requirements and provide proactive sales support that helps drive customer satisfaction and business growth. This is a relationship-focused role where you'll build strong partnerships with customers, develop a deep understanding of their needs and contribute to the ongoing growth and success of the fleet sales portfolio. Your support will enable Relationship Managers and Sales Managers to focus on strategic customer initiatives while ensuring customers receive a seamless, responsive and high-quality experience. If you're highly organised, customer-focused, eager to learn, and enjoy building relationships, this is a fantastic opportunity to join a collaborative team within a trusted and recognised brand. This is a Permanent full time opportunity based at Adelaide Airport.

How you'll make an impact

Support the regional sales team to achieve business growth and deliver exceptional customer outcomes across a portfolio of corporate fleet clients. Prepare accurate vehicle quotations and efficiently convert opportunities into orders and contracts within agreed service standards. Build trusted customer relationships, providing proactive support, reporting and tailored fleet solutions that drive retention and growth. Manage the full vehicle lifecycle, including new orders, contract renewals, vehicle replacements, registrations, and end-of-lease activities. Partnerwithdealersandinternalstakeholderstosecurecompetitivepricing,coordinatevehicledeliveriesandensureseamlesscustomerexperiences. Identifyopportunitiestoimproverevenue, profitabilityandcustomervalue through portfolioreviews, data insights andvalue-addedproductsandservices.

Your attributes

If you've got one or more, we'd love to hear from you!

• Previous experience in fleet management, automotive, financeorarelatedindustry will be highly regarded, althoughnotessential.
• Strong written and verbal communication skills with the confidence to build relationships, influence stakeholders and deliver excellent customer service.
• Exceptional organisationalandtimemanagement abilities, with a keen eyefordetailand the ability to manage competing priorities.
• A collaborative teamplayerwhocanalsoworkindependentlyandtake ownershipofoutcomes.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint and Word, with the ability to analyseinformationandcreate professional business documents and presentations.

Life at Toyota & What we offer you

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.

Toyota Australia is well-recognised for offering:

• Flexible hours and workspaces
• Career Development
• 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
• Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
• Paid volunteer days to support your community / Employee Community Grants Fund Employee Car Benefit Scheme Building a great place to work

Applications close 1st November 2026.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are happy to adjust the recruitment process for your accessibility requirements.

Toyota is an endorsed employer for all women.

Come with us and help create the future.