Fleet Dispatcher: Urgent Towing & Heavy Haulage

Springfield Lakes Towing and Transport Pty Ltd; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Springfield Lakes Towing and Transport Pty Ltd – Darra QLD is seeking a reliable Dispatcher / Transport Allocator to join our busy Darra office. You will coordinate our fleet across breakdown and accident towing, machinery transport and heavy haulage, balancing workloads and providing updates to customers and drivers.

Ideal candidates will have dispatch/ logistics experience, a professional phone manner and strong attention to detail.

Qualifications

• Experience in dispatch, transport allocation, logistics or similar coordinating role.
• Professional phone manner and strong customer service skills.
• Ability to stay composed when plans change or phones are busy.
• Attention to detail when recording addresses, vehicle details and job requirements.
• Confidence with computers and booking/tracking systems.
• Dependable attendance, punctuality and teamwork.

Responsibilities

• Take customer calls, gather job requirements and enter accurate bookings.
• Allocate work to trucks and drivers based on location, equipment and commitments.
• Plan upcoming jobs while keeping capacity for urgent requests.
• Provide pricing, ETA and progress updates to customers.
• Give drivers clear site access instructions and requirements.
• Monitor progress and adjust allocations for delays or issues.
• Balance workloads to optimise fleet productivity.
• Handle enquiries and resolve service issues calmly and professionally.
• Keep booking details and communications up to date.
• Follow company procedures and support safe transport operations.

Skills

Dispatch coordination

Transport allocation

Logistics planning

Customer service

Communication skills

Computer literacy

Towing industry knowledge (adv.)

Tools

LinkSoft Tow Manager

Job description

Springfield Lakes Towing and Transport Pty Ltd – Darra QLD is seeking a reliable Dispatcher / Transport Allocator to join our busy Darra office. You will coordinate our fleet across breakdown and accident towing, machinery transport and heavy haulage, balancing workloads and providing updates to customers and drivers.

Ideal candidates will have dispatch/ logistics experience, a professional phone manner and strong attention to detail.