Dispatcher / Transport Allocator

Springfield Lakes Towing and Transport Pty Ltd; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Springfield Lakes Towing and Transport Pty Ltd – Darra QLD is seeking a reliable Dispatcher / Transport Allocator to join our busy Darra office. You will coordinate our fleet across breakdown and accident towing, machinery transport and heavy haulage, balancing workloads and providing updates to customers and drivers.

Ideal candidates will have dispatch/ logistics experience, a professional phone manner and strong attention to detail.

Qualifications

• Experience in dispatch, transport allocation, logistics or similar coordinating role.
• Professional phone manner and strong customer service skills.
• Ability to stay composed when plans change or phones are busy.
• Attention to detail when recording addresses, vehicle details and job requirements.
• Confidence with computers and booking/tracking systems.
• Dependable attendance, punctuality and teamwork.

Responsibilities

• Take customer calls, gather job requirements and enter accurate bookings.
• Allocate work to trucks and drivers based on location, equipment and commitments.
• Plan upcoming jobs while keeping capacity for urgent requests.
• Provide pricing, ETA and progress updates to customers.
• Give drivers clear site access instructions and requirements.
• Monitor progress and adjust allocations for delays or issues.
• Balance workloads to optimise fleet productivity.
• Handle enquiries and resolve service issues calmly and professionally.
• Keep booking details and communications up to date.
• Follow company procedures and support safe transport operations.

Skills

Dispatch coordination

Transport allocation

Logistics planning

Customer service

Communication skills

Computer literacy

Towing industry knowledge (adv.)

Tools

LinkSoft Tow Manager

Job description

Springfield Lakes Towing and Transport Pty Ltd – Darra QLD

Springfield Lakes Towing & Transport is looking for a reliable, organised Dispatcher / Transport Allocator to join our busy Darra office.

Working alongside our existing dispatch team, you’ll coordinate our fleet across breakdown and accident towing, machinery transport and heavy haulage.

Our workload combines scheduled bookings with jobs that need an immediate response. You’ll need to think ahead, adjust plans as priorities change and keep customers and drivers informed throughout the day.

Your day will involve

Taking customer calls, gathering job requirements and entering accurate bookings into our system.

Allocating work to the right truck and driver, considering location, equipment, load requirements and existing commitments.

Planning upcoming jobs while keeping capacity available for urgent requests.

Providing pricing, estimated arrival times and progress updates to customers.

Giving drivers clear instructions, including site details, access requirements and any special arrangements.

Monitoring job progress and adjusting allocations when delays or unexpected issues arise.

Balancing workloads across the fleet to keep trucks productive and minimise unnecessary travel.

Handling enquiries and resolving service issues calmly and professionally.

Keeping booking details, job notes and customer communications up to date.

Following company procedures and supporting safe transport operations.

What you’ll bring

You’ll be comfortable managing several priorities at once and making practical decisions in a busy office. Clear communication, sound judgement and consistent follow-through are essential.

We’re looking for someone with:

Experience in dispatch, transport allocation, logistics or a similarly demanding coordination role.

A confident, professional phone manner and strong customer service skills.

The ability to stay composed when phones are busy and plans change.

Good attention to detail when recording addresses, vehicle details and job requirements.

Confidence using computers and learning booking, tracking and dispatch systems.

A dependable approach to attendance, punctuality and teamwork.

Flexibility to work hours that support our operational requirements.

A current Queensland driver’s licence.

Towing industry knowledge and experience using LinkSoft Tow Manager would be an advantage. Experience coordinating trucks, machinery movements or heavy transport would also be highly regarded.

You’ll have a hands‑on role in an established towing and transport business, working closely with our drivers, office team and management. We value people who take ownership of their work, communicate openly and help each other get the job done.

Remuneration will reflect your experience and the skills you bring to the role. Training in our systems and procedures will be provided.

About our business

Based in Darra, Springfield Lakes Towing & Transport provides accident and breakdown towing, vehicle transport, machinery movements and heavy haulage. Our varied fleet supports customers ranging from individual motorists to major commercial clients.