Heavy Tow Fleet Dispatcher & Customer Service

Modern Towing & Salvage; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

Modern Towing & Salvage in Laverton North, VIC is seeking a confident, enthusiastic person with experience in the road transport industry and customer service to join our operations team. You will handle incoming bookings, perform data entry, and assist scheduling our heavy salvage and tilt-tray tow trucks and drivers in a busy, 24/7 environment.

The successful candidate will have previous transport/logistics experience, be quick-thinking, and comfortable speaking with a wide range of transport

Qualifications

• Experience in the road transport industry and logistics.
• Strong customer service and communication skills.
• Ability to handle high-volume bookings and data entry.

Responsibilities

• Receive incoming customer calls and bookings.
• Enter job details accurately into the system.
• Coordinate scheduling with drivers and the operations scheduler.
• Allocate jobs to heavy salvage and tilt-tray trucks and drivers.
• Work in a fast-paced, 24/7 environment.

Skills

Customer service

Data entry

Scheduling coordination

Phone etiquette

Job description

Modern Towing & Salvage in Laverton North, VIC is seeking a confident, enthusiastic person with experience in the road transport industry and customer service to join our operations team. You will handle incoming bookings, perform data entry, and assist scheduling our heavy salvage and tilt-tray tow trucks and drivers in a busy, 24/7 environment.

The successful candidate will have previous transport/logistics experience, be quick-thinking, and comfortable speaking with a wide range of transport