HEAVY TOW TRUCK FLEET CONTROL & CUSTOMER SERVICE

Modern Towing & Salvage; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

Modern Towing & Salvage in Laverton North, VIC is seeking a confident, enthusiastic person with experience in the road transport industry and customer service to join our operations team. You will handle incoming bookings, perform data entry, and assist scheduling our heavy salvage and tilt-tray tow trucks and drivers in a busy, 24/7 environment.

The successful candidate will have previous transport/logistics experience, be quick-thinking, and comfortable speaking with a wide range of transport

Qualifications

• Experience in the road transport industry and logistics.
• Strong customer service and communication skills.
• Ability to handle high-volume bookings and data entry.

Responsibilities

• Receive incoming customer calls and bookings.
• Enter job details accurately into the system.
• Coordinate scheduling with drivers and the operations scheduler.
• Allocate jobs to heavy salvage and tilt-tray trucks and drivers.
• Work in a fast-paced, 24/7 environment.

Skills

Customer service

Data entry

Scheduling coordination

Phone etiquette

Job description

HEAVY TOW TRUCK FLEET CONTROL & CUSTOMER SERVICE

Modern Towing & Salvage – Laverton North VIC

MODERN TOWING & SALVAGE Incorporating EAGLE TOWING & SALVAGE is a family-owned business and we pride ourselves on providing our customers with the best service possible.

We are looking for a confident and enthusiastic person experienced in the ROAD TRANSPORT INDUSTRY and in CUSTOMER SERVICE who is quick thinking and is confident speaking with a wide & varied range of transport owners and drivers to receive incoming towing bookings within our operations team to assist scheduling our heavy salvage and tilt tray tow trucks & drivers. This is an extremely busy environment as we run our trucks state-wide, 24/7.

This is a FULL TIME MONDAY to FRIDAY role.

You will be receiving customer phone calls, data entry of job details and working closely with the operations scheduler to ensure jobs are allocated to drivers. Jobs consist of machinery transport, truck breakdowns, salvages and accidents.

Previous experience working within the transport industry and logistics is a must!

Salary will be determined based on your previous experience and skills.