Fleet & Branch Operations Lead

Compasscorp Pty Ltd; Melbourne; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

12 weeks paid parental leave

Employee Assistance Program (EAP) – 무료

“Make a Difference Leave” – a paid day

Learning and development days

Rewards and recognition programs

Supportive workplace culture

Résumé du poste

Compass Australia is seeking a hands-on Branch Manager to coordinate vehicle fleet preparation, delivery, and collection. You will lead a local team, drive operational excellence, and ensure exceptional service for clients and referral partners.

You’ll manage branch operations, oversee day-to-day logistics, maintain vehicle standards, and collaborate with senior management to identify improvements. A background in customer service and fleet operations is essential, as is strong communication and

Qualifications

• 2+ years in a face-to-face customer service role.
• Proven experience managing or leading a small team (preferred).
• Strong communication, logistics, and problem-solving skills.
• High level of computer literacy and confidence using multiple systems.
• Strong administration and time management ability.
• Experience in the rental, fleet, or vehicle industry (advantageous).
• Understanding of logistics in the motor trade, smash repair, or dealerships (ideal but not essential).

Responsabilités

• Coordinate the preparation, delivery, return, and maintenance of Compass vehicles.
• Lead daily workflows and support your team’s performance.
• Provide hands-on support to ensure vehicles are clean and ready for delivery.
• Lead by example in customer service and issue resolution.
• Complete branch reports and documentation accurately and on time.
• Conduct vehicle inspections and ensure all vehicles meet Compass standards.
• Collaborate with the Senior Branch Manager to identify opportunities for improvement.
• Ensure safety, compliance, and cleanliness across the branch.

Connaissances

Customer service

Leadership

Logistics

Communication

Computer literacy

Administration

Fleet/vehicle industry experience

Problem solving

Time management

Description du poste

Compass Australia is seeking a hands-on Branch Manager to coordinate vehicle fleet preparation, delivery, and collection. You will lead a local team, drive operational excellence, and ensure exceptional service for clients and referral partners.

You’ll manage branch operations, oversee day-to-day logistics, maintain vehicle standards, and collaborate with senior management to identify improvements. A background in customer service and fleet operations is essential, as is strong communication and