Branch Operations Leader – Fleet & Service Excellence

Compasscorp; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary package

12 weeks paid parental leave

Employee Assistance Program (EAP) -免费、

Job summary

Compass is seeking a hands-on Branch Manager in Melbourne to coordinate the preparation, delivery, and collection of our vehicle fleet. You will lead a small local team, drive operational excellence and ensure exceptional service for clients and referral partners.

You’ll manage branch operations, ensure vehicle readiness, and maintain safety and compliance while delivering hands-on customer service and effective problem resolution. A proactive leader with logistics experience will fit well.

Qualifications

• 2+ years in a face-to-face customer service role.
• Experience leading a small team is preferred.
• Strong communication, logistics, and problem-solving skills.
• High level of computer literacy; comfortable with multiple systems.
• Experience in the rental, fleet, or vehicle industry is advantageous.
• Understanding of logistics in the motor trade, smash repair, or dealerships is ideal but not essential.

Responsibilities

• Coordinate the preparation, delivery, return and maintenance of Compass vehicles.
• Manage daily workflows and support team performance.
• Provide hands-on support to ensure vehicles are cleaned and ready for delivery.
• Lead by example in customer service and issue resolution.
• Complete branch reports and documentation accurately and on time.
• Conduct vehicle inspections and ensure vehicles meet Compass standards.
• Collaborate with the Senior Branch Manager to identify opportunities for improvement.
• Ensure safety, compliance and cleanliness across the branch.

Skills

Customer service

Team leadership

Logistics

Problem solving

Computer literacy

Time management

Vehicle fleet knowledge

Communication

Tools

MS Office

Job description

Compass is seeking a hands-on Branch Manager in Melbourne to coordinate the preparation, delivery, and collection of our vehicle fleet. You will lead a small local team, drive operational excellence and ensure exceptional service for clients and referral partners.

You’ll manage branch operations, ensure vehicle readiness, and maintain safety and compliance while delivering hands-on customer service and effective problem resolution. A proactive leader with logistics experience will fit well.