Flagship Store Manager

Samsonite Group Apac & Middle East; Melbourne; Vor Ort; AUD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

EAP

Product discounts

Flexible hours

Bonuses for targets

Leave loading

Zusammenfassung

Samsonite is seeking an experienced Store Manager for our flagship South Yarra store in Melbourne. You will lead daily operations, drive sales performance, and deliver an outstanding customer experience while developing a high-performing team.

You will manage inventory, visual merchandising, rostering and payroll, and ensure compliance with health and safety and company policies. A hands-on leader with strong commercial acumen is essential.

Qualifikationen

• Experience leading a high-volume retail store.
• Ability to coach and develop a sales-driven team.
• Strong commercial acumen with targets, budgets and KPIs.
• Customer-first approach and excellent communication.

Aufgaben

• Lead flagship South Yarra store day-to-day operations.
• Drive sales and deliver exceptional customer experiences.
• Coach and develop team members to maximise performance.
• Manage inventory, visuals, rostering and payroll.
• Monitor labour costs, budgets and KPIs while ensuring compliance.

Kenntnisse

Store management

Retail leadership

Sales targets

Budget management

KPIs

Staff coaching

Customer experience

Operational excellence

Jobbeschreibung

Samsonite is a world leader in Luggage and Travel Accessories. For more than 115 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfil the travel lifestyle needs of conscious movers everywhere. Our products are sold in over 100 countries across Asia, Europe, North America and Latin America through our websites, retail stores, and a variety of retail partners.

We are seeking an experienced and passionate Store Manager to lead our flagship South Yarra store, driving sales performance, delivering an exceptional customer experience, developing a high-performing team, and ensuring operational excellence.

This is a unique opportunity to take ownership of a flagship store that showcases the very best of the Samsonite brand while leading a high-performing team and driving commercial success.

A Day in the Life:

As the Flagship Store Manager, you will be responsible for the overall performance and day-to-day operation of the store, ensuring exceptional customer experiences while achieving sales and profitability targets.

Reporting to the Area Manager, you will:

• Lead and inspire a high-performing retail team to achieve sales and customer service goals.
• Drive commercial performance through effective leadership, coaching and sales strategies.
• Manage all aspects of store operations including inventory, visual merchandising, store presentation, rostering and payroll.
• Deliver an exceptional customer experience and resolve customer concerns professionally and efficiently.
• Recruit, onboard, coach and develop team members to maximise performance and engagement.
• Manage labour costs, store budgets and key performance indicators.
• Ensure compliance with workplace health and safety requirements, company policies and legislative obligations.
• Protect company assets through effective stock management, loss prevention and cash control processes.
• Partner with support office teams to execute marketing campaigns, merchandising initiatives and business improvement projects.
• Build strong relationships with landlords, vendors and key stakeholders.

What You'll Bring:

To be successful in this role, you will have:

• Previous experience as a Store Manager within a high-volume retail environment.
• Demonstrated ability to lead, coach and develop successful retail teams.
• Strong commercial acumen and experience managing sales targets, labour budgets and operational KPIs.
• A customer-first mindset with a passion for delivering exceptional service.
• Excellent communication and stakeholder management skills.
• Strong organisational and problem-solving abilities.
• Experience in inventory management, visual merchandising and operational compliance.
• A hands-on leadership style with the ability to create a positive and accountable team culture.

Why You'll Love Working Here:

Our employees matter.

You’ll also get -

• Access to our Employee Assistance Program (EAP) - our team's health & wellbeing is important to us!
• Incredible discounts on our products.
• Generous leave loading on annual leave.
• Flexible working hours and work environment.
• Bonuses for achieving targets

Vibrant culture.

We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.

Socially responsible.

We want to minimise our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from all qualified candidates without consideration of age, race, religion, gender, sexual orientation, disability, marital status or family situation. We actively cultivate a diverse workforce and promote inclusion in our workplaces. We hire based on merit and believe in selecting the best candidate for the job. People from all backgrounds, including those with special needs, are encouraged to apply.

Samsonite promotes a strong culture based on values and all team members are expected to behave in accordance with these values:

• Teamwork
• Trust
• Excellence &
• Dignity