Flagship Store Manager — Lead Sales & Customer Experience

Samsonite Group Apac & Middle East; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

EAP

Product discounts

Flexible hours

Bonuses for targets

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Job summary

Samsonite is seeking an experienced Store Manager for our flagship South Yarra store in Melbourne. You will lead daily operations, drive sales performance, and deliver an outstanding customer experience while developing a high-performing team.

You will manage inventory, visual merchandising, rostering and payroll, and ensure compliance with health and safety and company policies. A hands-on leader with strong commercial acumen is essential.

Qualifications

• Experience leading a high-volume retail store.
• Ability to coach and develop a sales-driven team.
• Strong commercial acumen with targets, budgets and KPIs.
• Customer-first approach and excellent communication.

Responsibilities

• Lead flagship South Yarra store day-to-day operations.
• Drive sales and deliver exceptional customer experiences.
• Coach and develop team members to maximise performance.
• Manage inventory, visuals, rostering and payroll.
• Monitor labour costs, budgets and KPIs while ensuring compliance.

Skills

Store management

Retail leadership

Sales targets

Budget management

KPIs

Staff coaching

Customer experience

Operational excellence

Job description

Samsonite is seeking an experienced Store Manager for our flagship South Yarra store in Melbourne. You will lead daily operations, drive sales performance, and deliver an outstanding customer experience while developing a high-performing team.

You will manage inventory, visual merchandising, rostering and payroll, and ensure compliance with health and safety and company policies. A hands-on leader with strong commercial acumen is essential.