Retail Team Leader — Assistant Store Manager

Samsonite; Melbourne; Presencial; AUD 65 000 - 75 000; Tempo integral

Resumo da oferta

Samsonite in Melbourne’s South Yarra is seeking an experienced Assistant Store Manager to support leadership of the store, drive sales, nurture staff, and deliver outstanding customer service in a fast-paced environment. You will report to the Store Manager and step in during their absence while ensuring operational excellence on the shop floor.

You will lead by example, coach team members to reach their potential, manage day-to-day retail operations, and maintain stock integrity.

Qualificações

• Proven leadership experience in a retail setting.
• Track record of driving sales and achieving targets.
• Strong coaching and communication skills.
• Customer-focused with a passion for service excellence.

Responsabilidades

• Support the achievement of sales budgets and KPIs
• Deliver exceptional customer experiences and foster a customer-first culture
• Assist with day-to-day store operations including merchandising and stock management
• Provide coaching, training and leadership to team members
• Support recruitment, onboarding and employee development initiatives
• Manage customer enquiries, feedback and issue resolution
• Ensure compliance with company policies, security requirements and safety standards
• Assist with rostering, reporting and labour management
• Maintain inventory control, stock security and loss prevention practices
• Lead store operations when the Store Manager is unavailable

Conhecimentos

Retail leadership

Sales performance

Coaching & development

Descrição da oferta de emprego

Samsonite in Melbourne’s South Yarra is seeking an experienced Assistant Store Manager to support leadership of the store, drive sales, nurture staff, and deliver outstanding customer service in a fast-paced environment. You will report to the Store Manager and step in during their absence while ensuring operational excellence on the shop floor.

You will lead by example, coach team members to reach their potential, manage day-to-day retail operations, and maintain stock integrity.