Assistant Store Manager VIC

Samsonite; Melbourne; Vor Ort; AUD 65.000 - 75.000; Vollzeit

Zusammenfassung

Samsonite in Melbourne’s South Yarra is seeking an experienced Assistant Store Manager to support leadership of the store, drive sales, nurture staff, and deliver outstanding customer service in a fast-paced environment. You will report to the Store Manager and step in during their absence while ensuring operational excellence on the shop floor.

You will lead by example, coach team members to reach their potential, manage day-to-day retail operations, and maintain stock integrity.

Qualifikationen

• Proven leadership experience in a retail setting.
• Track record of driving sales and achieving targets.
• Strong coaching and communication skills.
• Customer-focused with a passion for service excellence.

Aufgaben

• Support the achievement of sales budgets and KPIs
• Deliver exceptional customer experiences and foster a customer-first culture
• Assist with day-to-day store operations including merchandising and stock management
• Provide coaching, training and leadership to team members
• Support recruitment, onboarding and employee development initiatives
• Manage customer enquiries, feedback and issue resolution
• Ensure compliance with company policies, security requirements and safety standards
• Assist with rostering, reporting and labour management
• Maintain inventory control, stock security and loss prevention practices
• Lead store operations when the Store Manager is unavailable

Kenntnisse

Retail leadership

Sales performance

Coaching & development

Jobbeschreibung

Samsonite is seeking an experienced and motivated Assistant Store Manager to support the leadership of our South Yarra store. This is an exciting opportunity for a hands-on retail leader who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering outstanding customer service and commercial results.

About the Role

Reporting to the Store Manager, you will play a key role in the daily operation of the store, supporting sales performance, team leadership, customer experience, and operational excellence. You will lead by example on the shop floor, coach team members to achieve their potential, and take ownership of store operations in the Store Manager's absence.

Key Responsibilities

• Support the achievement of sales budgets and key performance indicators
• Deliver exceptional customer experiences and foster a customer-first culture
• Assist with the day-to-day running of the store, including merchandising, stock management and visual presentation
• Provide coaching, training and leadership to team members
• Support recruitment, onboarding and employee development initiatives
• Manage customer enquiries, feedback and issue resolution
• Ensure compliance with company policies, airport security requirements and workplace safety standards
• Assist with rostering, reporting, administration and labour management
• Maintain strong inventory control, stock security and loss prevention practices
• Lead store operations when the Store Manager is unavailable

About You

• Previous experience in a retail leadership role, ideally as an Assistant Store Manager or Senior Retail Supervisor
• Proven ability to drive sales and achieve performance targets
• Strong people leadership, coaching and communication skills
• Customer-focused with a passion for delivering exceptional service
• Organised, proactive and able to prioritise in a fast-paced environment
• Experience with stock management, visual merchandising and store operations
• Flexible availability, including weekends and public holidays as required
• Ability to obtain and maintain Melbourne Airport security clearance requirements

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.