First Nations Information Technology Traineeship

Maxima Group Training; Sydney; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Free weekly lunch

Smart rewards discounts

Employee Assistance Program

Wellbeing initiatives

Free flu vaccinations

Job summary

Smart offers a First Nations Information Technology Traineeship in Sydney, NSW. The 12-month program develops IT skills through on-the-job learning, mentoring and structured activities. Duties include setting up devices, basic user support, incident logging and maintaining asset records.

You will work under mentors to gain industry-relevant IT experience, with opportunities to learn about security, privacy and vendor support while contributing to daily IT operations.

Qualifications

• Identify as Aboriginal and/or Torres Strait Islander.
• Strong computer knowledge including Microsoft Office Suite.
• IT qualification, certificate, traineeship or related study is desirable.
• Familiarity with user accounts, passwords and access permissions (desirable).
• Experience using a service desk or ticketing system to log and follow up requests (desirable).

Responsibilities

• Setting up and configuring laptops, monitors, and mobile devices.
• Logging incidents and service requests and following up with users.
• Providing basic support and password/access help.
• Assisting with technology setup for new employees and meeting room tech.
• Maintaining asset records and creating support guides.

Skills

Willingness to learn

Communication skills

Time management

Team collaboration

Problem solving

Education

IT qualification or related study

Tools

Microsoft Office Suite

Ticketing systems (service desk)

Job description

First Nations Information Technology Traineeship

Your Host Employer:
Smart is one of Australia’s largest salary packaging companies. They specialise in servicing large corporate clients, Commonwealth and State Governments and major health care groups. Smart offers salary packaging including novated leases and fleet management services to employers and employees across Australia.
Central to everything they do is their commitment to delivering an exceptional experience to their customers. Smart team members can enjoy a range of benefits, including a free weekly lunch, access to discounts and perks via Smart rewards, an Employee Assistance Provider with a dedicated line for people who identify as Aboriginal and/or Torres Strait Islander, regular wellbeing initiatives and free flu vaccinations.
The Role:
Location: Sydney NSW
Duration: 12-month Traineeship
As a Technology Trainee, you will contribute to the effective operation of Smartgroup's technology environment by providing first-level support, setting up and maintaining equipment, assisting users with technology-related issues and developing industry-relevant IT skills through structured on-the-job learning.
Under the guidance of experienced mentors, your responsibilities will include:

• Setting up and configuring laptops, monitors, mobile phones and other IT equipment.
• Helping remote users resolve basic technology issues.
• Logging, updating and following up incidents and service requests.
• Assisting with password, user account and access issues.
• Providing basic support for printers, scanners and printing issues.
• Supporting meeting room technology, including screens, cameras, microphones and video meetings.
• Assisting with technology setup for new employees.
• Maintaining accurate asset and equipment records.
• Creating and updating help guides and support documentation.
• Keeping users informed about the progress of their support requests.
• Asking for assistance and elevate complex issues to experienced team members or vendors.
• Following company security, privacy and safety requirements.

About You:
To be successful in this traineeship, you’ll need:

• A willingness to learn, ask questions and accept guidance and feedback
• A genuine interest in technology and a desire to begin or develop a career in IT
• Ability to build rapport with a diverse range of people
• Strong attention to detail and high level of accuracy
• Excellent time management, organisational and prioritising skills
• Strong verbal and written communication skills
• Strong problem-solving skills

Eligibility Criteria:

• Identify as Aboriginal and/or Torres Strait Islander
• Strong computer knowledge including Microsoft Office Suite
• IT qualification, certificate, traineeship or related study (desirable but not essential)
• Basic familiarity with user accounts, passwords and access permissions (desirable but not essential)
• Experience using a service desk or ticketing system to log, update and follow up support requests (desirable but not essential)

About Maxima:
Maxima’s First Nations Employment Team is here to provide culturally safe and relationship-based practices to build your capacity in being deadly and successful. We provide a collaborative approach when providing coaching and mentoring in First Nations Traineeships, with regular in person visits and continuous support.
Only shortlisted candidates will be contacted directly.
National Traineeship wages and conditions apply.