First Nations Community Housing Officer (Travel & Accommodation)

Department of Housing & Public Works QLD; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Department of Housing & Public Works QLD in Cairns, QLD is seeking a role focused on delivering culturally responsive, person-centred housing services to First Nations communities. You will support tenancy management, answer complex customer inquiries and engage with diverse stakeholders to improve housing outcomes.

Travel to remote communities may be required; accommodation is provided when travelling on behalf of the department.

Qualifications

• Experience delivering culturally responsive, person-centred housing services.
• Ability to engage with First Nations peoples and Councils.

Responsibilities

• Communicate effectively with First Nations peoples, including Aboriginal and Torres Strait Islander Councils, to foster collaborative relationships with the community.
• Conduct comprehensive, person-centred customer interviews around housing need and assess social housing applications.
• Monitor arrears, rent payments and action sundry debts as required.
• Conduct home visits and investigate tenancy issues, escalating to Senior Housing Officer when needed.
• Maintain accurate customer and property records across multiple IT systems.
• Support workplace safety by adhering to WHS policies and procedures.

Job description

Department of Housing & Public Works QLD in Cairns, QLD is seeking a role focused on delivering culturally responsive, person-centred housing services to First Nations communities. You will support tenancy management, answer complex customer inquiries and engage with diverse stakeholders to improve housing outcomes.

Travel to remote communities may be required; accommodation is provided when travelling on behalf of the department.