Senior Housing Officer

Department of Housing & Public Works QLD; Caboolture; On-site; AUD 90,000 - 110,000; Full time

Job summary

Department of Housing & Public Works QLD - Caboolture QLD is seeking a Team Leader within Housing and Homelessness Services. You will supervise Housing Officers delivering front counter, telephone, and outreach services to clients and manage complex social housing applications.

Field work is a regular requirement; you will lead risk management and safety practices, coordinate property assessments, and support portfolio renewal plans.

Qualifications

• Leadership and people management experience in public service or housing settings.
• Ability to manage complex housing programs and assess needs.
• Strong stakeholder engagement and complaint resolution skills.

Responsibilities

• Supervise Housing Officers delivering services at front counter, by phone, and in outreach engagements.
• Approve and oversee social housing applications and transfers; ensure quality assessments.
• Represent the department in tribunals and manage formal complaints and resolutions.
• Monitor performance, workload, and reporting; address operational issues.

Skills

Leadership

People management

Stakeholder engagement

Risk management

Job description

Department of Housing & Public Works QLD - Caboolture QLD

Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us.

Frontline Services, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.

You will manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.

Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.

What you will be doing:

• Approve high and very high need social housing applications and transfers, and quality assuring application assessments.
• Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.
• Represent the department in appeals and attending the Queensland Civil and Administrative Tribunal.
• Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.
• Manage and assess properties, conducting condition appraisal inspections and providing advice on maintenance requirements
• Contribute to portfolio renewal plans and implementation of property developments.
• Regularly works in the field, which includes meeting with customers in their homes. Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

What we are looking for:

We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.

It is recognised that everyone is a leader regardless of classification level. Refer to the Team Leader stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

Applications to remain current for 12 months.