Housing Officer

Access Community Housing Company Ltd; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Professional development

Employee Assistance Program

Supportive colleagues

Job summary

Access Community Housing Company Ltd in Cairns, QLD is seeking a Housing Officer to manage a portfolio of community housing tenancies across the full tenancy lifecycle. You will build positive relationships with tenants and identify issues early to support successful and sustainable tenancies.

Key duties include conducting property inspections, managing rent and arrears, and representing ACHC at QCAT when required.

Qualifications

• Experience in community housing, tenancy management or related field.
• Knowledge of Queensland residential tenancy legislation and processes.
• Strong communication, negotiation and conflict-resolution skills.
• Ability to balance empathy with professional boundaries.

Responsibilities

• Manage tenancies in accordance with acts and ACHC policies.
• Build professional relationships with tenants.
• Manage rent, arrears, breaches and tenancy matters.
• Conduct property inspections and home visits.
• Identify tenancy risks and work with tenants to resolve them.
• Manage complex tenancy matters fairly and consistently.
• Prepare notices and maintain tenancy records.
• Represent ACHC at QCAT when required.
• Coordinate with support agencies and government services.
• Liaise with Assets team regarding maintenance and property concerns.

Skills

Communication skills

Negotiation

Conflict resolution

Risk assessment

Organizational skills

Teamwork

Technology proficiency

Tools

Tenancy management software

Job description

Access Community Housing Company Ltd – Cairns QLD

At Access Community Housing Company (ACHC), we believe everyone deserves a safe, secure and affordable place to call home.

As Cairns' largest community housing provider, we manage more than 700 homes and support over 1,250 tenants across Far North Queensland — and we're continuing to grow.

The Role

As a Housing Officer, you'll manage a portfolio of community housing tenancies across the full tenancy lifecycle.

You’ll build positive relationships with tenants, identify issues early and work collaboratively to support successful and sustainable tenancies.

No two days will be the same. You may be conducting a property inspection, working through rent arrears with a tenant, coordinating with a support service, managing a complex tenancy matter or representing ACHC at QCAT.

Your responsibilities will include:

• Managing tenancies in accordance with the Residential Tenancies and Rooming Accommodation Act and ACHC policies
• Building respectful and professional relationships with tenants
• Managing rent, arrears, tenancy breaches and other tenancy matters
• Conducting property inspections, tenancy reviews and home visits
• Identifying tenancy risks early and working with tenants to find practical solutions
• Managing complex and sensitive tenancy matters fairly and consistently
• Preparing notices, maintaining accurate records and progressing tenancy actions
• Preparing matters and representing ACHC at QCAT when required
• Working closely with support agencies, government services and community organisations
• Liaising with ACHC's Assets team regarding maintenance and property concerns
• Contributing to safe, sustainable and positive housing outcomes for tenants.

About You

We're looking for someone who is confident working with people, comfortable making decisions and able to balance empathy with clear professional boundaries.

You’ll ideally bring:

• Experience in community housing, tenancy management, property management or a related field
• Knowledge of Queensland residential tenancy legislation and tenancy processes
• Strong communication, negotiation and conflict-resolution skills
• Confidence managing challenging, complex or sensitive situations
• Good judgement and the ability to assess and manage risk when working in the community
• Strong organisational skills and attention to detail
• Confidence using technology and maintaining accurate tenancy records
• The ability to manage competing priorities and work both independently and as part of a team
• A genuine commitment to respectful, person-centred service

Experience within community or social housing is highly regarded, but we also welcome applications from experienced property managers or tenancy professionals looking to bring their skills into the community housing sector.

Why Join ACHC?

You’ll be joining a growing local organisation where your work has a visible impact on the community.

We offer:

• Purpose-driven work that makes a genuine difference
• Salary packaging up to $15,900 to increase your take-home pay
• Supportive and experienced colleagues
• Professional development and opportunities to grow your career
• Employee Assistance Program
• A workplace where ideas, initiative and continuous improvement are encouraged

Most importantly, you’ll be part of a team working every day to help people maintain safe, secure and sustainable housing.

Contact

Jill West - Housing Team Leader
*********@achc.org.au

Requirements

The successful applicant will be required to hold or obtain:

• National Police Check
• Working with Children Check/Blue Card

Access Community Housing Company is committed to providing safe, respectful and inclusive services to the diverse communities of Far North Queensland.