First Aid Training & Customer Success Consultant

St John WA Group; Western Australia; In loco; AUD 60.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Corporate uniform

Salary packaging

Novated leasing

Consumer discounts

Discounts on first aid equipment

Complimentary First Aid Training

Complimentary ambulance cover

Descrizione del lavoro

St John WA in Belmont is seeking a Customer Services Consultant to join the Training and Equipment department on a Permanent Full Time 37.5hrs. The role involves delivering exceptional customer service for first aid needs, driving enrolments, and promoting St John WA products.

You will handle calls and emails, assist students with system use, and ensure compliance and smooth course enrolment processes. A strong customer focus and good communication are essential.

Competenze

• Minimum 2 years customer service or sales experience.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office Suites.

Mansioni

• Respond and action all phone calls and emails accurately and within an expected time frame to ensure customers’ needs are met.
• Help students in use of systems, accessing information and identifying any outstanding requirements for course completion.
• Identify customer needs to recommend and book any appropriate First Aid training courses or product sale.
• Actively promote and sell St John WA products and services to customers to increase enrolments.
• Ensure all RTO compliance requirements for enrolment in first aid courses is met.

Conoscenze

Customer service

Sales experience

Communication skills

MS Office

Strumenti

MS Office

Descrizione del lavoro

St John WA in Belmont is seeking a Customer Services Consultant to join the Training and Equipment department on a Permanent Full Time 37.5hrs. The role involves delivering exceptional customer service for first aid needs, driving enrolments, and promoting St John WA products.

You will handle calls and emails, assist students with system use, and ensure compliance and smooth course enrolment processes. A strong customer focus and good communication are essential.