Sales Consultant

Davies Stewart; City of Unley; On-site; AUD 55,000 - 75,000; Full time

Job summary

St John Ambulance South Australia is seeking energetic Inbound and Outbound Sales Consultants to join their growing team in a fulltime, permanent capacity. Be the welcoming voice of a trusted community icon, connecting South Australians with life‑saving first aid training and essential health services, while driving course participation and cross‑selling related products.

You will articulate St John’s offerings, meet sales targets, support the Call Centre Team with inbound calls, and maintain

Qualifications

• Call centre or sales experience with KPIs and sales targets.

Responsibilities

• Act as the primary contact for the public, managing a busy multi‑line phone system and handling enquiries with professionalism.

Skills

Inbound calls

Outbound calls

Sales targets

Communication

CRM

Data entry

Microsoft Office

Tools

CRM databases

Multi-line phone systems

Call centre software

Job description

Davies Stewart is delighted to partner with St John Ambulance South Australia, an organisation with a proud multi-generational legacy of caring for local communities. Beyond emergency health services and disaster support, St John delivers critical commercial training and health products that sustain its community mission and are sourcing energetic Inbound and Outbound Sales Consultants to join their growing team.

Be the welcoming voice of a trusted community icon, connecting South Australians with life‑saving first aid training and essential health services. Channel your customer‑first mindset into a purpose‑driven role where every interaction strengthens community safety and resilience.

About the Roles

These fulltime, permanent positions will proactively engage with existing and lapsed customers to drive increased training course participation and sales of other services and products. You will be able to clearly articulate St John products and services (primarily commercial training) and meet targets to book students. The roles will also support the Call Centre Team with inbound calls and case work.

Key responsibilities will include

• Act as the primary point of contact for the public, managing a busy multi‑line phone system and resolving enquiries with professionalism and empathy.
• Convert inbound enquiries and proactively follow up on warm sales leads to book students into first aid training courses and cross‑sell complementary products.
• Nurture relationships with existing and lapsed customers, handling objections, addressing complaints, and championing customer satisfaction.
• Maintain accurate electronic and hard‑copy records, issue course confirmations, invoices, and certificates, and complete basic sales reporting.
• Maintain a safe working environment while actively participating in workplace health, safety, and child protection protocols.

About You

You will have proven experience working in a call centre or sales environment with sales and target acumen and excellent communication skills. KPIs and sales targets and some experience in sales, retention and cross‑selling will be an advantage.

We are seeking candidates who can demonstrate

• Experience with inbound and outbound calls including KPIs and sales targets.
• Proven ability in sales, retention and cross‑selling.
• Ability to understand customer needs and provide practical solutions.
• Strong data entry and proficiency across the Microsoft Office suite, CRM databases, and multi‑line phone systems.
• Self‑motivation, adaptability, and professionalism with a respectful, positive approach.
• A current First Aid qualification (or willingness to obtain), alongside a National Police Certificate and a Working with Children Check.