Service Coordinator - Defect Estimator

Airmaster; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Discounted Health Insurance

Employee Assistance Program (EAP)

Novated Leasing Options

9-Day Fortnight

Company Vehicle or Vehicle Allowance

Job summary

Airmaster in Scoresby, Melbourne area, is seeking a Service Coordinator - Defect Estimator to prepare quotations for fire defect repairs, liaising with technicians and customers to ensure clear scope and timely delivery. You will work closely with field technicians, service teams and account managers to deliver accurate quotes and drive customer safety and satisfaction.

You will build rapport, manage a busy pipeline and ensure work aligns with pricing standards and compliance, contributing to

Qualifications

• Customer-focused and relationship-driven.
• Proven ability to meet and exceed targets and KPIs.
• Technical knowledge in fire, electrical, mechanical or building services is highly regarded.
• Familiarity with Australian Standards is desirable.
• Strong written and verbal communication skills.
• Excellent organisational skills with high attention to detail.
• Ability to build strong customer and stakeholder relationships.
• Strong analytical and problem-solving capability.
• Confidence working across multiple systems and managing competing priorities.
• Uptick experience preferred.

Responsibilities

• Review technician reports and inspection findings to identify repair opportunities.
• Prepare clear, accurate quotations for fire defect works.
• Confirm scope, labour, materials, and site considerations with technicians.
• Follow up quotations and convert opportunities into orders.
• Build relationships with customers by providing responsive, professional and solution-focused support.
• Manage a pipeline of defect opportunities in our system.
• Coordinate with internal teams for handover from quotation to delivery.
• Identify opportunities to improve systems and customer protection.
• Ensure work complies with company policies and pricing standards.

Skills

Customer focus

Relationship building

Targets and KPIs

Written and verbal communication

Organisational skills

Analytical and problem-solving

Multi-system experience

Job description

Airmaster is an award-winning Building Service company, providing expert solutions in HVAC&R Management, Smart Building Solutions and Fire Services to our clients across Australia and New Zealand.

Founded in Melbourne in 1988, we have grown to 17 branches across Australia and New Zealand, becoming an industry leader with a dedicated and growing workforce of over 1100 team members made up of Technicians, Apprentices, Engineers & Support Staff.

Our goal is simple: to lead the industry in integrated building services, combining HVAC&R, Building Automation, Electrical and Fire System to create smart buildings that are compliant and optimised for energy and resources efficiency.

Our approach is built on advanced data-driven technology, revolutionising the way we operate - improving performance, reducing energy use, and delivering smarter and more reliable service.

About the Role

As a Service Coordinator - Defect Estimator, you will use technician reports, service documentation and internal systems to prepare accurate quotations for defect repairs and remedial works, helping customers keep their fire systems safe, reliable and compliant. We are looking for a commercially minded, customer-focused Defect Estimator to join our internal team based in our Scoresby office.

You will work closely with field technicians, service teams, account managers and customers to make sure proposed works are clear, correctly scoped and delivered in a timely manner. Your ability to build rapport, understand customer needs and manage a busy pipeline will directly contribute to customer safety, satisfaction and business growth.

What You’ll be Doing

• Review technician reports and inspection findings to identify repair, replacement and upgrade opportunities.
• Prepare clear, accurate and commercially sound quotations for fire defect works.
• Liaise with technicians and technical specialists to confirm scope, labour, materials, access requirements and any site-specific considerations.
• Proactively follow up quotations, answer customer questions and convert opportunities into confirmed orders.
• Build strong relationships with customers by providing responsive, professional and solution-focused support.
• Manage a pipeline of defect opportunities, ensuring all activity is recorded accurately in our business system.
• Work with internal teams to ensure a seamless handover from quotation acceptance through to delivery.
• Identify opportunities to improve systems, enhance customer protection and support ongoing service relationships.
• Ensure all work is completed in line with company policies, pricing requirements, quality standards and relevant compliance obligations.

About You

• Customer focused and relationship driven
• Demonstrated ability to meet and exceed targets and KPIs.
• Technical knowledge within fire, electrical, mechanical or building services industries is highly regarded.
• Familiarity with relevant Australian Standards is desirable.
• Strong written and verbal communication skills.
• Excellent organisational skills with high attention to detail.
• Ability to build strong customer and stakeholder relationships.
• Strong analytical and problem-solving capability.
• Confidence working across multiple systems and managing competing priorities.
• Uptick experience preferred.

Benefits and Perks

Our strength lies in bringing together talented individuals who uphold high standards and work collaboratively toward a shared goal.

The successful candidate will join a high performing and progressive company who hold a strong reputation in the industry, and work alongside experts dedicated to delivering exceptional service to our clients.

We believe in investing in our team members, and as an employee with Airmaster, you will have access to continuous training & development opportunities to enhance your skills and advance your career through our company.

You will be welcomed into a collaborative and supportive team environment where open communication is encouraged and your contributions are valued.

We also offer:

• Discounted Health Insurance
• Employee Assistance Program (EAP)
• Novated Leasing Options
• Option of 9-Day Fortnight
• Competitive Rates in line with skills & experience
• Option of Company Vehicle or Vehicle Allowance