Fintech Production Support Engineer - Desktop

Bluefin Resources

Sydney

On-site

AUD 85,000 - 110,000

Full time

7 days ago

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Job summary

Bluefin Resources is seeking a Production Support Engineer (Desktop Support) for a permanent role in Sydney CBD. You will be the first line of support for our SaaS lending platform, handling incidents, triage, and incident communications with stakeholders.

You will perform Windows and device troubleshooting, assist with onboarding new starters, imaging laptops, and work with internal teams to improve the end-user experience as the platform evolves with new infrastructure.

Qualifications

Experience supporting a Windows environment (end user, Microsoft 365 highly regarded).
General troubleshooting ability.
Familiarity with incident management & ticketing systems (e.g., Jira, ServiceNow, Zendesk).
Demonstrated experience with AI tools will be highly valued.
Fintech or financial services environments would be highly regarded.
Comfortable working under pressure with experience managing major incidents.

Responsibilities

Act as the first point of contact for issues related to our SaaS lending platform, reporting systems, third party data integrations, prioritising & managing resolutions through to completion.
Perform first-round triage, document resolutions, manage escalations, & clearly communicate updates to internal & external stakeholders.
Laptop imaging and setup
Onboarding new starters
Supporting internal users
Troubleshooting Windows / device / access issues
Helping users directly rather than just sitting behind a ticket queue
Investigating issues when systems or APIs have errors
Help implement & support new infrastructure platforms, as our SaS lending platform evolves.
Work with internal teams to enhance the end user experience