Production Support - Software Developer (Ruby on Rails)

BRYK Group; City of Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

The Bryk Group, a Melbourne-based FinTech software company, is seeking an experienced Production Support Software Developer to back critical financial services applications. The role blends hands-on software development with production ownership and requires flexibility for out-of-hours deployments in a hybrid working environment.

You will investigate incidents, apply fixes and security patches, and collaborate with development, testing and operations teams to ensure secure, stable and

Qualifications

• Proven experience as a Software Developer or Production Support Developer.
• Strong troubleshooting and analytical skills for production issues.
• Solid experience with PostgreSQL, relational databases and SQL/query optimisation.
• Hands-on experience with AWS, Kubernetes and CI/CD pipelines (e.g. Jenkins).
• Experience supporting business critical production applications and working within defined SLAs.
• Understanding of application security, vulnerability remediation and dependency management.

Responsibilities

• Provide Level 3 production support for business-critical financial services applications.
• Investigate, diagnose and resolve production incidents and issues.
• Manage production issues per SLAs including response and resolution targets.
• Perform root cause analysis and implement durable fixes.
• Plan and deliver security patches and updates to maintain secure platforms.
• Monitor vulnerabilities and risks in line with security requirements.
• Support planned releases and deployments across environments.
• Participate in out-of-hours deployments and releases.

Skills

Production support

Software development

Troubleshooting

Communication

Hybrid working

Tools

PostgreSQL

SQL

AWS

Kubernetes

CI/CD (Jenkins)

Job description

Production Support Software Developer (Ruby on Rails)

Permanent full-time position

Join an established FinTech software company supporting business-critical platforms for leading local and global financial services clients.

The Bryk Group is a Melbourne-based software company working with some of the world’s most trusted brands in the financial services industry. We are seeking an experienced Production Support Software Developer to join our team supporting and enhancing enterprise financial services applications.

This role combines strong software development skills with a production support mindset. You will be responsible for investigating and resolving production issues, delivering application fixes and enhancements, maintaining platform security and reliability and ensuring client service commitments are met.

You will work closely with developers, testers, operations teams and other stakeholders to maintain stable, secure and high-performing production environments.

As part of the role, flexibility with working hours is required, as software releases, security patching and production deployments are regularly scheduled outside normal business hours.

Your key responsibilities will include:

• Providing Level 3 production support for business-critical financial services applications
• Investigating, diagnosing and resolving production incidents and application issues
• Managing production issues in accordance with agreed Service Level Agreements (SLAs), including response and resolution targets
• Performing root cause analysis for production incidents and implementing solutions to prevent recurrence
• Planning and delivering security patches, dependency updates and application upgrades to maintain secure and supported platforms
• Monitoring and addressing application vulnerabilities and technical risks in line with security requirements
• Supporting planned software releases and deployments across production and non-production environments
• Participating in regular outside of business hours deployments and release activities
• Working closely with testing, operations and development teams to ensure changes are appropriately tested and safely deployed
• Troubleshooting application, database, integration and infrastructure-related issues
• Supporting applications operating within modern DevOps environments including AWS, Kubernetes and CI/CD pipelines
• Maintaining clear technical and support documentation, including incident findings, deployment procedures and operational knowledge
• Identifying opportunities to improve application stability, performance, supportability and operational efficiency
• Contributing to continuous improvement across production support, release management and software development practices

Your skills and experience:

• Proven experience as a Software Developer or Production Support Developer, ideally within FinTech, banking or financial services
• Strong troubleshooting and analytical skills, with the ability to diagnose complex production issues
• Solid experience with PostgreSQL, relational databases and SQL/query optimisation
• Hands-on experience with AWS, Kubernetes and CI/CD pipelines (e.g. Jenkins)
• Experience supporting business critical production applications and working within defined SLAs
• Understanding of application security, vulnerability remediation, security patching and dependency management
• Experience with software deployments, release processes and production change controls
• Ability to perform root cause analysis and develop sustainable fixes rather than short-term workarounds
• Strong attention to detail and a disciplined approach to production changes
• Excellent communication skills and the ability to work effectively with technical and non-technical stakeholders
• Ability to prioritise competing incidents, support requests and development activities
• Ability to work both independently and collaboratively within a hybrid working environment
• Flexibility to participate in planned out of hours deployments, releases and production support activities
• Work on business-critical financial services platforms used by leading organisations
• A role that combines hands-on software development with production ownership
• Work across application development, production support, cloud infrastructure and DevOps
• Gain exposure to security, application upgrades, vulnerability remediation and enterprise release management
• Hybrid working with a combination of office collaboration and remote flexibility
• Be part of an experienced and supportive software and operations team
• Opportunity to directly influence system reliability, security, performance and support practices
• Work with modern technologies including Ruby on Rails, AWS, Kubernetes and CI/CD