Fintech Desktop Support Engineer - SaaS Production (Sydney)

Bluefin Resources Pty; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Bluefin Resources is seeking a Production Support Engineer (Desktop Support) for a permanent role in Sydney CBD. You will be the first line of support for our SaaS lending platform, handling incidents, triage, and incident communications with stakeholders.

You will perform Windows and device troubleshooting, assist with onboarding new starters, imaging laptops, and work with internal teams to improve the end-user experience as the platform evolves with new infrastructure.

Qualifications

• Experience in desktop and end-user support.
• Familiar with incident management processes.

Responsibilities

• Provide first line support for SaaS lending platform.
• Troubleshoot Windows and devices, triage incidents.
• Assist onboarding of new starters and laptop imaging.
• Collaborate with internal teams to improve end-user experience.

Skills

Desktop support

Incident management

Onboarding

Tools

Windows OS

Imaging laptops

Job description

Bluefin Resources is seeking a Production Support Engineer (Desktop Support) for a permanent role in Sydney CBD. You will be the first line of support for our SaaS lending platform, handling incidents, triage, and incident communications with stakeholders.

You will perform Windows and device troubleshooting, assist with onboarding new starters, imaging laptops, and work with internal teams to improve the end-user experience as the platform evolves with new infrastructure.