IT Support Specialist- level 1-3 - Leading FintechJust posted!

Bluefin Resources; Sydney; Hybrid; AUD 60,000 - 90,000; Full time

Job summary

Bluefin Resources in Sydney CBD is seeking an IT Support Specialist to join our fintech team on a permanent basis in a hybrid role.

You will support internal users with high-quality technical assistance, maintaining systems across on-premises and cloud environments and contributing to compliance and security initiatives.

Qualifications

• 5 years technical support experience.
• Proficient with Entra ID, M365 Business, Windows, and Office apps.
• Experience with Windows Server administration.
• Knowledge of public cloud platforms.
• Scripting with PowerShell.
• Networking (wired/wireless).
• Experience in Financial Services or regulated environments.

Responsibilities

• Install, configure, and support computers, peripherals, and network connectivity.
• Manage Entra ID tenant, M365, Intune, Exchange Online, and end-user productivity.
• Respond to and resolve support tickets promptly.
• Collaborate on infrastructure lifecycle across on-prem and cloud.
• Troubleshoot Windows, MacOS, hardware, and software issues.
• Follow internal policies and best practices.
• Develop and update technical docs and user guides.
• Support audit compliance initiatives.
• Support Azure cloud infrastructure and SaaS platforms.
• Contribute to infrastructure-as-code and DevOps practices.
• Assist in Defender alert and incident response.
• Build and maintain secure, reliable systems aligned with best practices.

Skills

Entra ID

M365 Business

Windows OS

Office applications

PowerShell

Networking

Cloud platforms

Auditing/compliance

Tools

Intune

Exchange Online

Job description

IT Support Specialist- level 1-3 - Leading FintechJust posted!

A leading Australian Fintech and clearing house is currently seeking an IT Support Specialist to join their team on a permanent basis. This is a hybrid role based in Sydney CBD.

Open to PR OR Australian citizens only

This role supports internal users by delivering high-quality technical assistance. Additionally, this role is responsible for maintaining systems, applications, and devices across both on-premises and cloud environments.

Responsibilities

• Install, configure, and support new computers, peripherals, and network connectivity.
• Manage the Entra ID tenant, Microsoft Business 365, Intune, Exchange Online, and end-user productivity.
• Respond to and resolve support tickets in a timely and professional manner.
• Collaborate on infrastructure lifecycle across on-premises and cloud-based system.
• Troubleshoot Windows OS, MacOS, hardware, and software issues.
• Follow internal standards, policies, and best practice guidelines.
• Develop and update technical documentation and user guides.
• Participate in compliance initiatives and provide support for audit requirements.
• Support Azure cloud infrastructure, and SaaS platforms
• Contribute to cross-team Infrastructure-as-Code initiatives and DevOps practices as needed.
• Assist in cross-team Defender alert & incident response, including investigation, remediation, and reporting.
• Build and maintain secure and reliable systems in alignment with SuperChoice

Key Skills / Experience

• 5 years technical support experience
• Excellent support knowledge of Entra ID, M365 Business, Microsoft Windows, and Office applications.
• Intermediate Windows Server administration skills
• Intermediate knowledge of public cloud platforms
• Experience with PowerShell and basic scripting
• Networking skills (wired and wireless troubleshooting, configuration)
• Financial Services / working within a regulated industry