Application Support Engineer- SQL- Growing FintechJust posted!

Bluefin Resources; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Bluefin Resources in Sydney seeks an Application Support Engineer to provide production support for loan application platforms and related software. The role emphasizes incident diagnosis, using SQL, Snowflake and Linux to troubleshoot and resolve issues, and clear stakeholder communication.

You will collaborate with external vendors, prioritise incidents by impact, and support broader IT tasks as needed in a growing fintech environment.

Qualifications

• Experience in application support/production support roles.
• Strong SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues.
• Hands-on Snowflake experience.
• Linux experience.
• Understanding of database management concepts such as access management, auditing, backups and restores.

Responsibilities

• Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.
• Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
• Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, simple language.
• Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
• Prioritise multiple incidents based on urgency, customer impact, business impact and operational risk.
• Support some broader IT activity when required, such as onboarding, Windows environment support, asset management or infrastructure-adjacent tasks.

Skills

SQL

Snowflake

Linux

Incident management

Tools

Datadog

ChatGPT

Claude

Job description

Application Support Engineer- SQL- Growing FintechJust posted!

A growing Fintech organisation based in Sydney CBD is currently seeking a Production Support Engineer (Application Support Engineer) to join their company on a permanent basis.

Responsibilities:

• Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.
• Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
• Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.
• Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, simple language.
• Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
• Prioritise multiple incidents based on urgency, customer impact, business impact and operational risk.
• Support some broader IT activity when required, such as onboarding, Windows environment support, asset management or infrastructure-adjacent tasks.

Key Skills/ Experience:

• Experience in application support/ production support roles
• Strong SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues.
• Hands-on Snowflake experience.
• Linux experience
• Understanding of database management concepts such as access management, auditing, backups and restores.

Desired:

• PostgreSQL experience
• Experience with monitoring tools such as Datadog.
• Exposure to API integrations or scripting languages.
• Experience using AI tools such as ChatGPT or Claude to improve troubleshooting, documentation or productivity.