Application Support Engineer - SQL & Snowflake

Bluefin Resources

Sydney

On-site

AUD 90,000 - 130,000

Full time

4 days ago

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Job summary

Bluefin Resources in Sydney seeks an Application Support Engineer to provide production support for loan application platforms and related software. The role emphasizes incident diagnosis, using SQL, Snowflake and Linux to troubleshoot and resolve issues, and clear stakeholder communication.

You will collaborate with external vendors, prioritise incidents by impact, and support broader IT tasks as needed in a growing fintech environment.

Qualifications

Experience in application support/production support roles.
Strong SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues.
Hands-on Snowflake experience.
Linux experience.
Understanding of database management concepts such as access management, auditing, backups and restores.

Responsibilities

Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.
Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, simple language.
Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
Prioritise multiple incidents based on urgency, customer impact, business impact and operational risk.
Support some broader IT activity when required, such as onboarding, Windows environment support, asset management or infrastructure-adjacent tasks.