Fintech Application Support Engineer — SQL & Snowflake Expert

Bluefin Resources; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Bluefin Resources in Sydney CBD is seeking an Application Support Engineer to join their growing fintech team on a permanent basis. You will provide application and production support across critical loan platforms, investigate incidents, and collaborate with vendors to resolve issues efficiently.

The role requires strong SQL skills, hands-on Snowflake experience, and Linux proficiency, with a focus on minimizing business impact and maintaining system reliability.

Qualifications

• Experience in application support/ production support roles.
• Strong SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues.
• Hands-on Snowflake experience.
• Linux experience.
• Understanding of database management concepts such as access management, auditing, backups and restores.

Responsibilities

• Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.
• Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
• Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.
• Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, simple language.
• Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
• Prioritise multiple incidents based on urgency, customer impact, business impact and operational risk.
• Support some broader IT activity when required, such as onboarding, Windows environment support, asset management or infrastructure-adjacent tasks.

Skills

SQL proficiency

Incident analysis

Stakeholder communication

Production support

Problem solving

Tools

Snowflake

Datadog

Linux

PostgreSQL

Job description

Bluefin Resources in Sydney CBD is seeking an Application Support Engineer to join their growing fintech team on a permanent basis. You will provide application and production support across critical loan platforms, investigate incidents, and collaborate with vendors to resolve issues efficiently.

The role requires strong SQL skills, hands-on Snowflake experience, and Linux proficiency, with a focus on minimizing business impact and maintaining system reliability.