Fintech Application Support Specialist (L1-L2)

Nsw State Emergency Service; New South Wales; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid or flexible working

Job summary

NSW State Emergency Service is seeking an IT professional to deliver Level 1 and Level 2 application support, ensuring stability and performance of key platforms while collaborating with internal stakeholders, IT teams and vendors to resolve issues.

You will monitor operations, coordinate team activities, maintain knowledge articles, and participate in local and global IT projects. Hybrid or flexible working options may be available depending on role and location.

Qualifications

• Must have and desirable qualifications are listed in the original posting. Relevant experience includes customer support in payments/fintech, strong problem-solving skills, and experience with CRM or ticketing systems.

Responsibilities

• Provide Level 1 and Level 2 application support for a portfolio of business applications.
• Investigate, diagnose, and resolve complex application issues in partnership with internal teams and external vendors.
• Support day-to-day operation, monitoring, maintenance, and administration of applications and services.
• Lead and coordinate support activities across the team, including workload allocation, cross-skilling, and mentoring.
• Maintain accurate support documentation and ensure knowledge articles are current and accessible.
• Lead and participate in local and global IT projects, system enhancements, user access management, and change management activities.
• Ensure adherence to IT policies, audit requirements and support processes.
• Communicate clearly with stakeholders regarding incidents, issues and resolution progress.
• Provide support for business-critical systems outside standard business hours when required.

Skills

Customer support

Problem solving

CRM systems

Ticketing systems

Job description

NSW State Emergency Service is seeking an IT professional to deliver Level 1 and Level 2 application support, ensuring stability and performance of key platforms while collaborating with internal stakeholders, IT teams and vendors to resolve issues.

You will monitor operations, coordinate team activities, maintain knowledge articles, and participate in local and global IT projects. Hybrid or flexible working options may be available depending on role and location.