Technical Support Officer (Nswt)

Transport for NSW; Burwood; Hybrid; AUD 100,000 - 110,000; Full time

Job summary

Transport for NSW is hiring for a permanent full-time role based in Burwood, NSW. You will join a high-performing team delivering Level 1 and Level 2 application support, coordinating with vendors and stakeholders to drive efficient service outcomes for millions of customers.

The role requires experience in incident management, application administration, and monitoring, with a focus on improving services and resolving complex issues. Hybrid work options are available in line with TfNSW policy.

Qualifications

• Experience in incident management and application administration.
• Knowledge of user access governance, testing, and monitoring.
• Ability to provide robust operational support and collaborate with vendors.

Responsibilities

• Join a high performing team to deliver application support services (L1 and L2).
• Coordinate vendor and stakeholder engagement for timely resolutions.
• Contribute to application enhancements and testing activities.
• Drive continuous service improvements across IT operations.

Skills

Incident management

Application administration

User access governance

Testing

Monitoring

Operational support

Job description

Job category: Information & Communication Technology

Job location: Burwood, NSW, AU, 2134

Job reference number: 111115

Employment type: Permanent Full-Time

Salary range: $100123.0-$110138.0

You see the big picture, you've always worked on a grand scale, and now you're ready to re-focus on grand impact.

If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.

In this role, you'll: Join a high performing team to deliver application support services, Level 1 and Level 2 technical support, coordinate vendor and stakeholder engagement, contribute to application enhancements and testing activities, and drive continuous service improvement. Your technical acumen, customer focus, and problem-solving capability, gained across application support, IT operations, service management, or enterprise technology environments, will see you excel in diagnosing root causes, navigating competing priorities, and delivering effective solutions.

This is a temporary opportunity until 31/12/2027 based in Burwood. Hyrbid working arrangements are available in line with the TfNSW Workplace presence policy.

For more information on the role and business unit, view the role description and information pack.

About You

You're a pragmatic and highly collaborative support professional, skilled at troubleshooting applications, influencing vendors, and translating technical issues into business outcomes. You have worked in incident management, application administration, user access governance, testing, monitoring, and operational support.

You thrive in a lean, high-performing team where initiative, accountability, and strong stakeholder engagement are essential to keeping systems running at their best.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

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