Application Support Specialist — Hybrid, Level 1–2

Transport for NSW; Burwood; Hybrid; AUD 100,000 - 110,000; Full time

Job summary

Transport for NSW is hiring for a permanent full-time role based in Burwood, NSW. You will join a high-performing team delivering Level 1 and Level 2 application support, coordinating with vendors and stakeholders to drive efficient service outcomes for millions of customers.

The role requires experience in incident management, application administration, and monitoring, with a focus on improving services and resolving complex issues. Hybrid work options are available in line with TfNSW policy.

Qualifications

• Experience in incident management and application administration.
• Knowledge of user access governance, testing, and monitoring.
• Ability to provide robust operational support and collaborate with vendors.

Responsibilities

• Join a high performing team to deliver application support services (L1 and L2).
• Coordinate vendor and stakeholder engagement for timely resolutions.
• Contribute to application enhancements and testing activities.
• Drive continuous service improvements across IT operations.

Skills

Incident management

Application administration

User access governance

Testing

Monitoring

Operational support

Job description

Transport for NSW is hiring for a permanent full-time role based in Burwood, NSW. You will join a high-performing team delivering Level 1 and Level 2 application support, coordinating with vendors and stakeholders to drive efficient service outcomes for millions of customers.

The role requires experience in incident management, application administration, and monitoring, with a focus on improving services and resolving complex issues. Hybrid work options are available in line with TfNSW policy.