Site Support Field Technician FIFO

Peoplebank; Western Australia; In loco; AUD 92.000 - 120.000; Part-time

Descrizione del lavoro

Peoplebank is seeking a Site Support Technician – FIFO to deliver on-site IT support at remote mining sites. You’ll manage end-user devices, resolve hardware and software issues, and ensure SLA compliance while working in a fast-paced environment.

You’ll collaborate with Service Desk, infrastructure and application teams, deploy devices at remote sites, and maintain health, safety, and environmental standards.

Competenze

• 12 months initial contract in mining IT support.
• FIFO and mining experience is a must.
• Expertise in resolving hardware and software issues.

Mansioni

• Provide technical support for end-user devices, including laptops, desktops, tablets, and mobile phones, both on-site and remotely.
• Perform installation, repair, and maintenance of computer devices and related hardware/software components.
• Resolve incidents and requests promptly, minimizing user impact and ensuring compliance with predefined SLAs.
• Collaborate with the Service Desk, infrastructure teams, and application teams to deliver seamless customer support and maintain service continuity.
• Deploy and support tablets and other IT devices at remote sites while engaging effectively with stakeholders at all levels.

Conoscenze

Troubleshooting hardware

End-user support

Remote support

Communication

Formazione

IT support certification

Relevant IT degree

Strumenti

Active Directory

Office 365

Samsung Knox

Two-Factor Authentication

Descrizione del lavoro

Site Support Technician – FIFO

• 12 months initial contract with a mining client
• FIFO and mining experience is a must
• Skills: Expertise in resolving hardware/software issues and familiarity with tools like AD, Office 365, and Knox.

The Site Support Technician (FIFO) is responsible for delivering comprehensive on-site IT support services to customers at specified FIFO locations. This role ensures all incidents and requests are resolved in a safe, timely, and efficient manner in accordance with predefined Service Level Agreements (SLAs).

Key Responsibilities

• Provide technical support for end-user devices, including laptops, desktops, tablets, and mobile phones, both on-site and remotely.
• Perform installation, repair, and maintenance of computer devices and related hardware/software components.
• Resolve incidents and requests promptly, minimizing user impact and ensuring compliance with predefined SLAs.
• Collaborate with the Service Desk, infrastructure teams, and application teams to deliver seamless customer support and maintain service continuity.
• Deploy and support tablets and other IT devices at remote sites while engaging effectively with stakeholders at all levels.

Technical Skills

• Strong skills in troubleshooting desktop issues and providing IT support for hardware and software.
• Knowledge of Active Directory, Symantec security software, Microsoft Office 365, Samsung Knox, and Two-Factor Authentication.
• Experience in supporting IT infrastructure, especially in remote or challenging environments.
• Ability to communicate technical information clearly to both technical and non-technical people.
• Commitment to Health, Safety, and Environmental standards, with relevant education and certifications in IT support.

Contact:Alson Fernandes -08 9423 1***- (Job reference: 272321)

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.