Underground Service Crew: Grow Your Mining Career

Evolution Mining; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

Evolution Mining seeks a Site Support Technician to deliver on-site IT support at FIFO locations. The role covers end-user device support, hardware/software installation, and SLA-driven incident resolution, in a demanding mining environment.

Experience with AD, Office 365, and Knox is preferred, along with strong communication skills and a commitment to Health, Safety, and Environmental standards. The position is FIFO and 12 months in duration.

Qualifications

• Experience in IT support, preferably in mining or remote environments.
• Strong hardware/software troubleshooting skills.
• Ability to communicate technical information clearly to diverse audiences.
• Education and certifications in IT support are relevant.

Responsibilities

• Provide technical support for end-user devices on-site and remotely.
• Install, repair, and maintain computer devices and related hardware/software.
• Resolve incidents promptly, complying with SLAs.
• Collaborate with Service Desk, infrastructure, and application teams to maintain service continuity.
• Deploy and support IT devices at remote sites and engage stakeholders at all levels.

Skills

Active Directory

Office 365

Knox

Hardware troubleshooting

Two-Factor Authentication

Tools

Symantec security

Samsung Knox

Office 365

Active Directory

Job description

Site Support Technician – FIFO

12 months initial contract with a mining client

FIFO and mining experience is a must

• Skills: Expertise in resolving hardware/software issues and familiarity with tools like AD, Office 365, and Knox.

The Site Support Technician (FIFO) is responsible for delivering comprehensive on-site IT support services to customers at specified FIFO locations. This role ensures all incidents and requests are resolved in a safe, timely, and efficient manner in accordance with predefined Service Level Agreements (SLAs).

Key Responsibilities

• Provide technical support for end-user devices, including laptops, desktops, tablets, and mobile phones, both on-site and remotely.
• Perform installation, repair, and maintenance of computer devices and related hardware/software components.
• Resolve incidents and requests promptly, minimizing user impact and ensuring compliance with predefined SLAs.
• Collaborate with the Service Desk, infrastructure teams, and application teams to deliver seamless customer support and maintain service continuity.
• Deploy and support tablets and other IT devices at remote sites while engaging effectively with stakeholders at all levels.

Technical Skills

• Strong skills in troubleshooting desktop issues and providing IT support for hardware and software.
• Knowledge of Active Directory, Symantec security software, Microsoft Office 365, Samsung Knox, and Two-Factor Authentication.
• Experience in supporting IT infrastructure, especially in remote or challenging environments.
• Ability to communicate technical information clearly to both technical and non-technical people.
• Commitment to Health, Safety, and Environmental standards, with relevant education and certifications in IT support.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.