Field Technician - Vic

Next Payments; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle and tools provided

Mobile phone and laptop provided

Paid overtime

Training and certification support

Career progression pathways

Job summary

Next Payments Pty is seeking an experienced Field Technician to join our team in Melbourne. You will deliver high-quality field technical services during business hours and participate in afterhours break/fix responses, with a focus on ATM, EFTPOS, and related equipment.

You will work independently at customer sites, resolve service requests promptly, and contribute to continuous improvement by sharing insights with the technical team.

Qualifications

• Minimum 2 years’ experience as a Field Technician.
• Experience in the ATM, Gaming/EFTPOS industry would be highly regarded.
• Friendly team player
• Logical thinker
• Technical aptitude

Responsibilities

• Install, relocate, repair, and perform preventative maintenance of ATM/Cash Recycler and EFTPOS devices.
• Participate in an alternating on-call roster including afterhours break/fix responses.
• Work independently at customer sites and attend to service requests promptly.
• Complete accurate service reports with updates, notes and parts used.
• Cooperate with the technical team and share information across the organisation.
• Maintain assets and stock levels, schedule servicing, and assist with warehouse duties.

Skills

ATM maintenance

Field service

Technical aptitude

Customer service

Team player

Job description

Are you looking for sustainability? Are you a team player? Are you passionate in delivering quality service? If yes, read on...

This is an exciting opportunity for an experienced field technician to join our Next Payments team. We are looking for an enthusiastic person with proficient technical skills, or someone with technical aptitude who has worked/or is working in the hospitality sector. We are seeking someone who is a strong communicator, and who can proactively and professionally deliver technical support to our clients.

Reporting to the Team Leader, Field Services Vic, this role will see you responsible for the delivery of quality field technical services during business hours and for afterhours break/fix responses, whilst adhering to the delivery of services to agreed service levels with clients.

With new product launches, strong business growth, and recently winning major tenders, it is an exciting time to join Next Payments!

The Role

This role will provide you with invaluable experience and opportunity for growth all whilst working in a passionate, safe, and friendly workplace culture.

You will apply your acquired technical skills and experience to perform the following principal duties:

• Installation, relocation, repair, and preventative maintenance of ATM/Cash Recycler/Coin recycler/Cash Express/Cash Redemption Terminal/EFTPOS.
• Participate in an alternating on-call roster shared amongst field technician team, including afterhours break/fix response, covering our service hours of 0800 - 2200, 7 days a week (standard business hours outside of on-call responsibilities).
• Ability to work independently at customer sites.
• Attend and resolve assigned service requests in a timely manner.
• Complete accurate and detailed service report (update, closing notes and parts used).
• Cooperate and liaise with technical team and share information across the organisation.
• Maintain company supplied assets (vehicle, tools, computer etc) in a clean and tidy manner and schedule servicing of assets as per manufacturer’s recommendations.
• Maintain suitable stock levels in vehicle to ensure part availability when attending service calls.
• Escalate/discuss unresolved issues, service improvements and enhanced operating techniques to your line manager.
• General warehouse duties including stock take, light bench repair, refurbishment, and staging of devices.
• Maintain professional presentation and demeanour while delivering quality service to all customers.

About You

• Minimum 2 years’ experience as a Field Technician.
• Experience in the ATM, Gaming/EFTPOS industry would be highly regarded.
• Friendly team player
• Logical thinker
• Technical aptitude

This role is also suitable for candidates currently working, or with prior experience, as a hospitality Duty Manager who possess strong technical aptitude and enjoy troubleshooting and resolving technical issues. Full training will be provided to further develop and elevate their technical skillset.

The Perks!

• Friendly, fun, and supportive work environment - we are really proud of the culture we have created!
• Company vehicle and all required tools provided.
• Mobile phone and laptop provided
• Paid overtime
• True appreciation and recognition of hard work.
• Formal training and development company policy with opportunities for supported participation in external certifications and courses.
• Established internal career progression pathways.

About Us

Established in 2013, Next Payments is one of Australia’s strongest, multi-award winning and fastest growing payments companies. Headquartered in Melbourne with branches in Sydney, Brisbane, and Wellington, we are 97% Australian and 3% New Zealand owned, with Macquarie Group being our largest shareholder.

At Next Payments, our success is due to our proven and reliable products and services, ensuring the seamless operation of our customers’ businesses. We provide end to end solutions in the payments space, including ATM installation and services, issuing, and managing digital wallets, QR code payments, debit and prepaid card issuing, and bespoke customer experience integration.

We are an equal opportunity employer and value diversity at our company. We actively recognise our committed people and provide exciting learning and career development opportunities.

At Next you will matter, whatever it takes! We call it Next Respect.

Next Payments is environmentally conscious and after 3 years of hard work, we are proudly Carbon Neutral certified!

You must have the right to live and work in Australia to apply for this position.

Next Payments is not accepting inquiries from recruitment agencies for this position.