Eftpos Technician

NT Partners; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

NT Partners in Sydney is seeking a Tier 3 technical support specialist focused on EFTPOS and POS products. You’ll handle end-to-end on-site installations, configure hardware and software, and provide ongoing technical support to merchants.

The role is office-based with field visits across Sydney and some interstate travel, demanding hands-on POS and payment device expertise and the ability to explain technical information clearly to customers.

Qualifications

• 2+ years in technical support, field support or device support.
• Hands-on experience with POS systems, EFTPOS terminals or payment devices.
• Ability to pick up new tech quickly and solve problems proactively.
• Clear communication to technical and non-technical audiences.

Responsibilities

• Set up and configure POS terminals and payment hardware, ensuring connectivity.
• Troubleshoot hardware and software issues in field and remote environments.
• Provide on-site installations and ongoing merchant support.
• Train customers and internal teams on devices and systems.

Skills

Technical support

Field support

Hardware troubleshooting

Software troubleshooting

Customer training

Tools

POS systems

EFTPOS devices

Job description

Our client is a leading payments technology business operating across Australia and New Zealand, processing millions of transactions annually across thousands of merchants. They’re known for their strong team culture and are growing their technical support function.

About the Role

This is a Tier 3 technical support role focused on EFTPOS and POS products. You’ll handle end to end on site installations, configure hardware and software, and provide ongoing technical support to merchants. The role is primarily office based with field visits across Sydney and some interstate travel.

What You’ll Be Doing

• Setting up and configuring POS terminals and payment hardware, ensuring connectivity and functionality
• Troubleshooting and resolving hardware and software issues in the field and remotely
• Training customers and internal teams on devices and systemsl>
• Communicating technical information clearly to both technical and non technical audiences

What You’ll Need

• 2+ years in technical support, field support or device support - troubleshooting hardware and software
• Hands-on experience with POS systems, EFTPOS terminals or payment devices
• Ability to pick up new tech quickly
• Solid problem solving skills and a proactive attitude