Field Service Technician

Regional Technical; Dubbo; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Stable full-time position

Competitive above award salary

Overtime paid for early starts/latefin

Fully maintained tool of trade vehicle

Mobile phone and laptop

In-house and equipment manufacturer培训

Supportive, flexible work environment

Job summary

Regional Technical is seeking a skilled Field Service Technician based in Dubbo to service the greater Central West NSW. The role covers extensive travel to towns like Bourke, Cobar and Walgett, with most days returning home in the evening.

This permanent full-time position operates on a Saturday to Wednesday shift, with 5 days on and 2 days off. A company vehicle, training, and support from a skilled team accompany the role.

Qualifications

• Minimum 2 years hands-on IT field service experience.
• Minimum Cert III or equivalent in Information Technology.
• Willingness to travel and be on the road to service NSW Central West clients.

Responsibilities

• Travel extensively throughout Central West NSW servicing and repairing cash handling equipment.
• Work independently and as part of a team to meet customer expectations.
• Deliver outstanding customer service and maintain client relationships.
• Manage and maintain stock and equipment for repairs.
• Follow WHS protocols and safe work practices.
• Complete service documentation accurately and promptly.

Skills

Field service experience

Customer service

Fault-finding

Time management

Education

Cert III IT or equivalent

Tools

ATM hardware knowledge

Self-checkout systems

Job description

Field Service Technician – Dubbo & Surrounds

Location: Dubbo, NSW
Full-time | 38 hour week 8:30am to 5:00pm Saturday to Wednesday. 5 days on 2 days off
Tool of Trade Company Vehicle + Phone + Laptop | Competitive Salary

About Us

Regional Technical is a proudly regional NSW-based leader in the repair and servicing of self-checkouts, ATMs, cash recyclers, and cash redemption terminals. With over 20 years of experience, we’ve built a reputation for exceptional customer service and are trusted partners of major cash handling brands across supermarkets, banks, clubs, and more.

From our hubs in Orange, Dubbo and Wagga, we service a broad region west of the Blue Mountains. As our business continues to grow and due to new contracts we’re expanding our dedicated team in Dubbo NSW.

About the Role

We’re looking for a skilled Field Service Technician to join our team based in Dubbo and service the greater Central West NSW region. Travel will be extensive, covering such towns as far as Bourke, Cobar, Walgett and everything in between. However most days you will be home each evening.

This shift is a permanent full-time working a Saturday to Wednesday shift. 5 days on, 2 days off. There is flexibility in days off but Saturday and Sunday must be covered.

You’ll be responsible for the onsite maintenance and repair of equipment including:

• ATMs


• Self-Checkout Systems


• Cash Redemption Terminals


• Cash Management/Cash recycling Machines

There will be extensive travel through out Dubbo and the Central West of NSW. You’ll visit a variety of client sites — banks, supermarkets, pubs, clubs, and service stations — so no two days will be the same. You’ll be supported with a fully maintained tool of trade company vehicle, training, and the backing of a friendly, experienced technical team.

About You

You’re someone who has:

• Minimum 2 years hands on experience in Information Technology field service and repairs including but not exclusively, PCs and small mechanical business equipment units.


• Minimum Cert III or equivalent in Information Technology


• Enjoys being on the road but home every evening, meeting new customers and solving problems independently


• Has strong customer service and fault-finding skills


• Can confidently work with unfamiliar equipment


• Brings a proactive, can-do attitude

Experience working on ATMs, self-checkouts, Cash recyclers or similar devices is highly regarded.

What You’ll Need

• Valid Australian driver’s licence


• Excellent verbal and written communication skills (English)


• Willingness to complete a National Police Check


• Willingness to complete pre employment medical checks

• Strong diagnostic, communication, and time management skills


• Ability to work autonomously and as part of a team

Your Key Responsibilities

• Travel extensively throughout the Central West of NSW, servicing and repairing a wide range of cash handling equipment.


• Work independently and also as part of a team to achieve customer expectations.


• Deliver outstanding customer service and maintain strong client and client customer relationships


• Manage and maintain your stock and equipment


• Follow all WHS protocols and ensure safe work practices


• Complete service documentation accurately and promptly

What We Offer

• Stable full-time position with long-term career potential


• Competitive above award salary (Very negotiable for the right, qualified and experienced candidate)


• Overtime paid for early starts/ late finishes


• Fully maintained tool of trade vehicle


• Mobile phone and laptop provided


• In-house and equipment manufacturer based and onsite/offsite training


• A supportive, flexible work environment with a down-to-earth and caring team


• The opportunity to work with leading-edge financial payment tech

Please Note:

This role is only open to Australian citizens and permanent residents ONLY.