Field Technician – Production Printing Solutions

Ricoh; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Paid Parental Leave

Purchased Leave Scheme

RedE recognition program

Free income protection cover

Wellness program

Novated leasing

Job summary

Ricoh is seeking a hands-on Field Service Technician to join our Australia team. You’ll deliver on-site hardware and software installations, provide end-user training, and resolve issues on customer sites with a strong customer-first mindset.

You’ll travel to client sites, perform remote support as needed, and contribute to high-quality service outcomes while maintaining safety and professional standards.

Qualifications

• Experience servicing electro-mechanical equipment in a similar field role.
• Strong problem-solving and troubleshooting skills.
• Clear communication and stakeholder engagement.
• Current driver’s licence and willingness to obtain WWCC.
• Ability to work independently on customer sites.
• Customer-first mindset and calm under pressure.

Responsibilities

• Deliver high-quality pre- and post-sales support via logged Service Orders.
• Complete on-site and remote hardware and software installations.
• Provide end-user training on hardware and software solutions.
• Troubleshoot and diagnose software issues logged via Service Orders.
• Complete field service calls to achieve service objectives and customer satisfaction.
• Communicate faults and solutions professionally, advising customers on all aspects of the service call.
• Follow processes for chargeable service calls outside of contracted offerings.
• Document customer site workflow changes made outside the original project scope.
• Accurately account for spare parts and consumables by following all processes.

Skills

Problem solving

Troubleshooting

Customer focus

Communication

Time management

Attention to detail

Learning mindset

Job description

Ricoh is seeking a hands-on Field Service Technician to join our Australia team. You’ll deliver on-site hardware and software installations, provide end-user training, and resolve issues on customer sites with a strong customer-first mindset.

You’ll travel to client sites, perform remote support as needed, and contribute to high-quality service outcomes while maintaining safety and professional standards.