Field Production Print Technician & Customer Champion

Ricoh Australia Pty Ltd; Western Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Paid Parental Leave

Purchased Leave Scheme

Participationin our RedErecognition

Free income protection cover

Wellness program

Novated leasing

Job summary

Ricoh Australia Pty Ltd is seeking a Production Technician for field-based service in Australia. You will ensure Production Print service meets customer expectations, handle calls, and uphold national KPIs while delivering quality support in a fast-paced environment.

Ideal candidates have at least 2 years in a similar role, a tertiary qualification, and a strong commitment to outstanding customer service. You will explain issues clearly, maintain relationships, and work with colleagues to

Qualifications

• Minimum 2 years in a similar role.
• Qualification required – tertiary qualification highly desired.
• Previous experience in a similar role.
• Amazing customer service.
• Ability to work in a high pressure environment.
• Strong technical ability and knowledge.
• A desire to learn.

Responsibilities

• Ensure Production Print service meets customer’s expectation.
• Perform Production Print service calls that achieve the service objectives of customer satisfaction and nationally set service KPI’s.
• Discuss all problems and machine faults with customers in a professional and courteous manner, advising the customer on all aspects of the service call.
• Improving and maintaining customer relationships to ensure customer retention and satisfaction through ownership of problems and resolving them.
• Work with all Production Print staff to deploy national service strategies on time and within budget.

Skills

Customer service

Technical knowledge

High-pressure work

Clear communication

Education

Tertiary qualification

Job description

Ricoh Australia Pty Ltd is seeking a Production Technician for field-based service in Australia. You will ensure Production Print service meets customer expectations, handle calls, and uphold national KPIs while delivering quality support in a fast-paced environment.

Ideal candidates have at least 2 years in a similar role, a tertiary qualification, and a strong commitment to outstanding customer service. You will explain issues clearly, maintain relationships, and work with colleagues to