Field Service Technician: Delivering Elite Customer Care

Ricoh Australia Pty Ltd; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Paid Parental Leave

Purchased Leave Scheme

RedErecognition program

Free income protection cover

Wellness program

Novated leasing

Job summary

Ricoh Australia Pty Ltd is seeking a dedicated Field Service Technician to service our nationwide printing and imaging solutions. You will diagnose faults, perform on-site repairs, and ensure customer satisfaction through clear communication and timely issue resolution.

Based in Sydney, you will collaborate with a national service team, manage spare parts, and contribute to service KPIs while maintaining up-to-date product knowledge and adherence to service procedures.

Qualifications

• Experience delivering field service for imaging or IT equipment.
• Strong customer-service mindset and professional communication.
• Ability to diagnose faults and perform on-site repairs.
• Willingness to maintain product knowledge through training.

Responsibilities

• Perform field service calls to diagnose and fix equipment faults.
• Communicate findings and options clearly to customers.
• Maintain accurate records of parts used and service actions.
• Share knowledge of faults and fixes in team meetings.
• Build and maintain positive relationships to ensure customer satisfaction.
• Manage spare parts and consumables efficiently.
• Keep up-to-date with Ricoh products and PDP training.
• Contribute to national service strategies and budgets.

Skills

Field service

Customer service

Troubleshooting

Communication

Job description

Ricoh Australia Pty Ltd is seeking a dedicated Field Service Technician to service our nationwide printing and imaging solutions. You will diagnose faults, perform on-site repairs, and ensure customer satisfaction through clear communication and timely issue resolution.

Based in Sydney, you will collaborate with a national service team, manage spare parts, and contribute to service KPIs while maintaining up-to-date product knowledge and adherence to service procedures.