Field Technical Service & Training Specialist

Diversey Austrlia Pvt ltd; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career development

Technical training

Autonomous role

Industry diversity

Job summary

Diversey is seeking a hands-on Technical Service Representative to support customers across North Sydney, Northern Beaches, Hornsby and Parramatta. You will install, maintain and service dispensing equipment, while providing training and technical support to customers.

This field-based role hinges on problem-solving, building strong customer relationships and working independently, with opportunities to advance through on-site training and a supportive team environment.

Qualifications

• Experience in field service, equipment maintenance or technical support.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication and customer relationship management skills.
• Ability to work autonomously and manage competing priorities.
• Attention to detail and commitment to quality service delivery.
• Experience delivering training or coaching customers is highly regarded.

Responsibilities

• Install and commission dispensing and dosing equipment at customer sites.
• Perform preventative maintenance, servicing and repairs.
• Respond to customer breakdown calls and technical support requests.
• Conduct customer training and ensure training records are completed.
• Build relationships with store managers, operators, engineers and other stakeholders.
• Monitor equipment performance and identify improvement opportunities.
• Support new customer and site rollouts across multiple industry sectors.
• Complete service reporting and documentation through company systems.
• Maintain safety documentation and SDS.

Skills

Field service

Equipment maintenance

Technical support

Customer relations

Autonomous work

Driver's license

Tools

Reporting systems

Service management systems

Job description

Diversey is seeking a hands-on Technical Service Representative to support customers across North Sydney, Northern Beaches, Hornsby and Parramatta. You will install, maintain and service dispensing equipment, while providing training and technical support to customers.

This field-based role hinges on problem-solving, building strong customer relationships and working independently, with opportunities to advance through on-site training and a supportive team environment.