Field Technical Service Specialist – Dispensing Systems

Diversey Austrlia Pvt ltd; Rockhampton Regional; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Career development

Technical training

Autonomy in role

Diverse industries exposure

Job summary

Diversey Austrlia Pvt ltd – Rockhampton QLD is seeking a hands-on Technical Service Representative to support its growing customer base across Maryborough to Rockhampton. This field-based role focuses on installation, maintenance and servicing of dispensing equipment, plus training customers to achieve best outcomes.

You will respond to breakdowns, perform preventative maintenance, and build strong relationships with store managers and engineers while working autonomously in a safety-conscious

Qualifications

• Experience in field service or similar role.
• Strong mechanical aptitude.
• Excellent communication and customer relationship management skills.
• Ability to work autonomously and manage competing priorities.
• Strong attention to detail and commitment to quality service delivery.
• Experience delivering training or coaching customers is highly regarded.
• A current driver’s licence.
• Intermediate technology skills for reporting and service management systems.

Responsibilities

• Install and commission dispensing and dosing equipment at customer sites.
• Perform preventative maintenance, servicing and repairs.
• Respond to customer breakdown calls and technical support requests.
• Conduct customer training and ensure training records are completed.
• Build strong relationships with store managers, operators, engineers and other customer stakeholders.
• Monitor equipment performance and identify opportunities for improvement.
• Support new customer and site rollouts across multiple industry sectors.
• Complete service reporting and documentation through company systems.
• Maintain safety documentation and Safety Data Sheets (SDS).

Skills

Field service

Equipment maintenance

Technical support

Mechanical aptitude

Troubleshooting

Communication skills

Customer relationship management

Autonomy

Tools

Service management software

Job description

Diversey Austrlia Pvt ltd – Rockhampton QLD is seeking a hands-on Technical Service Representative to support its growing customer base across Maryborough to Rockhampton. This field-based role focuses on installation, maintenance and servicing of dispensing equipment, plus training customers to achieve best outcomes.

You will respond to breakdowns, perform preventative maintenance, and build strong relationships with store managers and engineers while working autonomously in a safety-conscious