Technical Service Representative

Solenis Australia; North Sydney Council; On-site; AUD 70,000 - 90,000; Full time

Job summary

Solenis is seeking a hands-on Technical Service Representative to support customers in North Sydney and surrounding regions. This field-based role focuses on installation, maintenance and servicing of dispensing equipment, with training and technical support for customers.

You will work autonomously, build strong customer relationships and help ensure optimal outcomes from our products. This role offers opportunities across diverse industries and a commitment to safety and service excellence.

Qualifications

• Field service, equipment maintenance or technical support experience.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication and customer relationship skills.
• Able to work autonomously with competing priorities.
• Current driver's licence.
• Intermediate skills with reporting and service management systems.

Responsibilities

• Install and commission dispensing and dosing equipment at customer sites.
• Perform preventative maintenance, servicing and repairs.
• Respond to customer breakdown calls and technical support requests.
• Conduct customer training and ensure training records are completed.
• Build strong relationships with store managers, operators, engineers and other customer stakeholders.
• Monitor equipment performance and identify opportunities for improvement.
• Support new customer and site rollouts across multiple industry sectors.
• Complete service reporting and documentation through company systems.
• Maintain safety documentation and Safety Data Sheets (SDS).

Skills

Field service

Equipment maintenance

Technical support

Troubleshooting

Customer relation mgmt

Drivers licence

Reporting systems

Autonomous work

Tools

Service management software

Job description

Diversey, a Solenis company, is a global leader in cleaning, hygiene and infection prevention solutions. We partner with customers across hospitality, healthcare, food service, retail and industrial sectors to help create cleaner, safer and healthier environments.

We are looking for a hands-on Technical Service Representative to support our growing customer base in North Sydney, Northern Beaches, Hornsby and Parramatta regions. This field-based role is ideal for someone who enjoys problem-solving, building strong customer relationships and working independently while delivering outstanding technical service.

In this role, you will be responsible for the installation, maintenance and servicing of dispensing equipment and systems, while providing customers with training and technical support. You'll play an important role in ensuring customers receive exceptional service and achieve the best outcomes from our products and solutions.

Key Responsibilities

• Install and commission dispensing and dosing equipment at customer sites.
• Perform preventative maintenance, servicing and repairs.
• Respond to customer breakdown calls and technical support requests.
• Conduct customer training and ensure training records are completed.
• Build strong relationships with store managers, operators, engineers and other customer stakeholders.
• Monitor equipment performance and identify opportunities for improvement.
• Support new customer and site rollouts across multiple industry sectors.
• Complete service reporting and documentation through company systems.
• Maintain safety documentation and Safety Data Sheets (SDS).

About You

• To be successful in this role, you will be a motivated and customer-focused technical professional with strong organisational skills and a practical approach to problem solving.
• Experience in field service, equipment maintenance, technical support or a similar role.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication and customer relationship management skills.
• The ability to work autonomously and manage competing priorities.
• Strong attention to detail and commitment to quality service delivery.
• Experience delivering training or coaching customers is highly regarded.
• A current driver's licence.
• Intermediate technology skills for reporting and service management systems.

What's On Offer

• Join a global organisation with a strong reputation for innovation and service excellence.
• Career development and technical training opportunities.
• Supportive team environment with autonomy in your role.
• Opportunity to work across a diverse range of industries and customer environments.

About Solenis

Solenis is a leading global provider of water treatment, process and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, lubricants, degreasers, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of more than 23,000 professionals in >160 countries across six continents. Solenis is a 2026 Best Managed Company Gold Standard honoree.