Field Service Technician – Dispensing Systems

Diversey; Maryborough, Rockhampton Regional; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Career development

Technical training

Autonomy

Diverse industries

Job summary

Diversey is seeking a hands-on Technical Service Representative to support our customers across Maryborough to Rockhampton and surrounding communities. This field-based role installs, maintains, and services dispensing equipment, while delivering training and technical support to ensure optimal outcomes from our products.

You will work independently to build strong customer relationships, respond to breakdowns, and document service activities, with a focus on safety and quality.

Qualifications

• Experience in field service, equipment maintenance or technical support.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication and customer relationship management skills.
• Ability to work autonomously and manage competing priorities.
• Strong attention to detail and commitment to quality service delivery.
• Experience delivering training or coaching customers is highly regarded.
• A current driver's licence.
• Intermediate technology skills for reporting and service management systems.

Responsibilities

• Install and commission dispensing and dosing equipment at customer sites.
• Perform preventative maintenance, servicing and repairs.
• Respond to customer breakdown calls and technical support requests.
• Conduct customer training and ensure training records are completed.
• Build strong relationships with store managers, operators, engineers and other customer stakeholders.
• Monitor equipment performance and identify opportunities for improvement.
• Support new customer and site rollouts across multiple industry sectors.
• Complete service reporting and documentation through company systems.
• Maintain safety documentation and Safety Data Sheets (SDS).

Skills

Field service

Equipment maintenance

Technical support

Mechanical aptitude

Troubleshooting

Communication

Customer relationships

Autonomy

Prioritisation

Training delivery

Driver's licence

Reporting systems

Job description

Diversey is seeking a hands-on Technical Service Representative to support our customers across Maryborough to Rockhampton and surrounding communities. This field-based role installs, maintains, and services dispensing equipment, while delivering training and technical support to ensure optimal outcomes from our products.

You will work independently to build strong customer relationships, respond to breakdowns, and document service activities, with a focus on safety and quality.