Field Tech - Equipment Install & Support Pro

Diversey; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Diversey, a Solenis company, is a global leader in cleaning and hygiene solutions. We are seeking a hands‑on Technical Service Representative to support our customers across North Sydney and surrounding regions.

You will install, maintain and service dispensing equipment while delivering training and technical support to ensure optimal outcomes for our products and solutions. The role requires field-based work, strong problem-solving skills, and the ability to work autonomously while building

Qualifications

• Experience in field service, equipment maintenance or technical support.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication and customer relationship management skills.
• Ability to work autonomously and manage competing priorities.
• Strong attention to detail and commitment to quality service delivery.
• Experience delivering training or coaching customers is highly regarded.
• A current driver's licence.
• Intermediate technology skills for reporting and service management systems.

Responsibilities

• Install and commission dispensing and dosing equipment at customer sites.
• Perform preventative maintenance, servicing and repairs.
• Respond to customer breakdown calls and technical support requests.
• Conduct customer training and ensure training records are completed.
• Build relationships with store managers, operators, engineers and other stakeholders.
• Monitor equipment performance and identify improvement opportunities.
• Support new customer and site rollouts across multiple sectors.
• Complete service reporting and documentation through company systems.
• Maintain safety documentation and SDS.

Skills

Field service

Equipment maintenance

Technical support

Mechanical aptitude

Troubleshooting

Communication

Customer relationships

Autonomy

Training/coaching

Driver's licence

Reporting systems

Tools

Service management systems

Job description

Diversey, a Solenis company, is a global leader in cleaning and hygiene solutions. We are seeking a hands‑on Technical Service Representative to support our customers across North Sydney and surrounding regions.

You will install, maintain and service dispensing equipment while delivering training and technical support to ensure optimal outcomes for our products and solutions. The role requires field-based work, strong problem-solving skills, and the ability to work autonomously while building