Field Service Technician - Install & Support

solenis; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career development

Technical training opportunities

Autonomy in role

Job summary

Solenis is seeking a hands-on Technical Service Representative to support customers across North Sydney, Northern Beaches, Hornsby and Parramatta. This field-based role installs, services and troubleshoots dispensing equipment while building strong customer relationships and working independently.

You will train customers, respond to breakdowns, and maintain safety records. A current driver's licence and communication skills are essential; experience with service management software is a plus.

Qualifications

• Experience in field service, equipment maintenance or technical support.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication and customer relationship management skills.
• Ability to work autonomously and manage competing priorities.
• Strong attention to detail and commitment to quality service delivery.
• Experience delivering training or coaching customers is highly regarded.

Responsibilities

• Install and commission dispensing and dosing equipment at customer sites.
• Perform preventative maintenance, servicing and repairs.
• Respond to customer breakdown calls and technical support requests.
• Conduct customer training and ensure training records are completed.
• Build strong relationships with store managers, operators, engineers and other customer stakeholders.
• Monitor equipment performance and identify opportunities for improvement.
• Support new customer and site rollouts across multiple industry sectors.
• Complete service reporting and documentation through company systems.
• Maintain safety documentation and Safety Data Sheets (SDS).

Skills

Field service experience

Mechanical aptitude

Troubleshooting

Customer relationship management

Autonomy

Attention to detail

Training delivery

Driver's license

Reporting systems

Job description

Solenis is seeking a hands-on Technical Service Representative to support customers across North Sydney, Northern Beaches, Hornsby and Parramatta. This field-based role installs, services and troubleshoots dispensing equipment while building strong customer relationships and working independently.

You will train customers, respond to breakdowns, and maintain safety records. A current driver's licence and communication skills are essential; experience with service management software is a plus.