Field Technical Service Pro – Dispensing Systems & Training

Solenis Australia

North Sydney Council

On-site

AUD 70,000 - 90,000

Full time

4 days ago

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Job summary

Solenis is seeking a hands-on Technical Service Representative to support customers in North Sydney and surrounding regions. This field-based role focuses on installation, maintenance and servicing of dispensing equipment, with training and technical support for customers.

You will work autonomously, build strong customer relationships and help ensure optimal outcomes from our products. This role offers opportunities across diverse industries and a commitment to safety and service excellence.

Qualifications

Field service, equipment maintenance or technical support experience.
Strong mechanical aptitude and troubleshooting skills.
Excellent communication and customer relationship skills.
Able to work autonomously with competing priorities.
Current driver's licence.
Intermediate skills with reporting and service management systems.

Responsibilities

Install and commission dispensing and dosing equipment at customer sites.
Perform preventative maintenance, servicing and repairs.
Respond to customer breakdown calls and technical support requests.
Conduct customer training and ensure training records are completed.
Build strong relationships with store managers, operators, engineers and other customer stakeholders.
Monitor equipment performance and identify opportunities for improvement.
Support new customer and site rollouts across multiple industry sectors.
Complete service reporting and documentation through company systems.
Maintain safety documentation and Safety Data Sheets (SDS).